Front Desk Office Manager

2 days ago


PimpriChinchwad, Maharashtra, India The Art Of Living HR Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Summary

As the first point of contact for clients and visitors, the Front Desk Manager plays a vital

role in shaping the customer experience at our center. This role goes beyond reception

duties—it includes appointment management, client engagement, scheduling coordination,

housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention

to detail, and a customer-first attitude are essential for success.

Key Responsibilities

Front Desk Operations & Client Engagement

 Warmly greet and attend to all clients and visitors, ensuring a professional and

welcoming environment.

 Handle walk-in inquiries and manage waiting areas for optimal comfort.

 Manage appointment bookings, cancellations, and rescheduling through internal

systems.

 Ensure a positive customer experience throughout the client journey.

 Support client retention efforts through personalized engagement and timely follow-

ups.

Scheduling & Coordination

 Coordinate treatment schedules with doctors, therapists, and wellness consultants.

 Send timely reminders for therapy appointments and follow-up consultations.

 Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.

 Communicate with Ashram Admin and external partners/vendors where applicable.

Housekeeping & Facility Oversight

 Supervise housekeeping activities to maintain a clean, serene, and functional

environment.

 Maintain and track inventory of therapy consumables and center supplies.

 Coordinate with vendors for regular procurement and service requirements.

Communication & Client Support

 Answer incoming calls, emails, and messages professionally and promptly.

 Getting testimonials from clients (google reviews, video and text testimonials)

 Address client queries and feedback with empathy and clarity.

 Maintain updated client records, therapy registers, and service logs.

Sales Support & Billing

 Guide clients on wellness services, therapy packages, and benefits.

 Support upselling of wellness plans, memberships, and retail products.

 Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic

reporting.

Preferred Skills & Qualities

 Excellent verbal and written communication skills.

 Organized, proactive, and customer-focused mindset.

 Comfortable using basic software for scheduling and billing.

 Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person



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