Customer care manager

3 days ago

PimpriChinchwad, Maharashtra, India The Good Hire Solutions Full time ₹ 18,00,000 - ₹ 36,00,000 per year
  • Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
  • Ensures that new vehicles are properly prepped for delivery.
  • Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
  • Coordinates customer follow-up programs.
  • Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
  • Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
  • Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
  • Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
  • Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
  • Reviews all post-sale service cases with the service manager once a month.
  • Maintains a file of the dealership's customer satisfaction achievements.
  • Assists service customers during the morning service rush, when possible.
  • Writes articles for customer newsletters.
  • Attends sales, service and management meetings.
  • Maintains a professional appearance.
  • Other tasks as assigned.

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month

Work Location: In person

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