Customer Care Manager

24 hours ago

PimpriChinchwad, Maharashtra, India The Good Hire Solutions Full time ₹ 3,000 - ₹ 5,08,889 per year

  1. Customer Data Management

  2. Collect, maintain, and update customer information (leads, prospects, buyers).

  3. Ensure data accuracy and segmentation for marketing and communication.

  4. Lead Management

  5. Monitor leads from various sources (walk-ins, website, social media, events).

  6. Assign leads to sales representatives and track follow-up.

  7. Improve lead conversion rate.

  8. Customer Interaction & Engagement

  9. Develop and implement customer engagement campaigns (email, SMS, calls).

  10. Conduct satisfaction surveys and gather feedback.

  11. Manage pre-sales and post-sales communication.

  12. Sales Support

  13. Coordinate with the sales team to track and nurture prospects.

  14. Provide insights into customer preferences and buying behavior.

  15. Ensure smooth vehicle delivery and onboarding experience.

  16. After-Sales Service Coordination

  17. Schedule service reminders and follow-ups.

  18. Handle customer complaints or service-related issues.

  19. Promote extended warranties, service packages, and accessories.

  20. Loyalty & Retention Programs

  21. Design and manage loyalty programs (e.g., referral bonuses, repeat purchase offers).

  22. Track customer lifecycle and send targeted offers to retain customers.

  23. Reporting & Analysis

  24. Prepare CRM performance reports (lead conversion, retention, NPS, etc.).

  25. Use analytics to identify trends and improve customer strategies.

  26. Provide management with insights for decision-making.

  27. Software & Tools Management

  28. Manage CRM software (e.g., Salesforce, AutoRaptor, HubSpot, DMS integration).

  29. Train dealership staff on CRM system usage.

Job Type: Full-time

Pay: ₹30, ₹50,889.28 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Customer Care Executive

    2 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Lotus Hospital Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Urgent hiring Customer Care Executive at Pune.Experience : 1+ years relevant BPO/ Domestic Call Centre experience is required.Qualification : Any Undergraduate/ Graduate.Roles & Responsibilities : · Manage the day to day patient Appointment System · Efficiently handle queries to ensure accurate & courteous communication, providing all required information....

  • Customer Care Representative

    1 day ago

    Pimpri-Chinchwad, Maharashtra, India Chandan Tech Solutions pvt ltd Full time ₹ 25,44,000 - ₹ 31,10,400 per year

    As a customer care representative you have to deal with customers for any quiresWe provide proper training for the role.As a customer care representative you need to have good communication in hindi,Marathi and little bit of English as wellWe are an organisation working in service industry from past 19+ years in pune.Job Types: Full-time, Part-timePay:...

  • Customer Care Executive

    3 days ago

    Pimpri-Chinchwad, Maharashtra, India Credicus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Process: Customer Care Executive - Inbound & Outbound Requirements: -Languages: Hindi & Marathi / Avg English -Freshers and Experienced candidates can apply -Salary: Upto 15,000 + Incentives -Day shift / Rotational off -Immediate Joining Required Candidate profile-Qualification: HSC Pass -Location: Wadgaon Sheri, Pune Contact get more information...

  • Customer care manager

    17 hours ago

    Pimpri-Chinchwad, Maharashtra, India The Good Hire Solutions Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's...

  • Customer Care

    7 days ago

    Pimpri-Chinchwad, Maharashtra, India Credicus Full time ₹ 1,80,000 per year

    Process:- Loan Recovery /EMI collection process Requirement:-- Marathi & Hindi , Avg English communication - Immediate joiners only- Freshers/UG both can apply- Interacting with the Customers- Sal- Up to 15,000 + incentive Required Candidate profileQualification: Min HSC Location:- Karishma chowk Kothrud, Pune To schedule your interview Call or send your...

  • Customer Care

    2 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Astute Corporate Services Full time ₹ 1,32,000 - ₹ 1,92,000 per year

    Process:- Loan Recovery ProcessGood Communication.Providing service to the customers.Freshers/Experienced both can apply.Handling Inbound And Outbound callsSalary: 11,000 To 16,000 Inhand+IncentiveShift Timing-9:30am-6:30pmRequired Candidate profile"-Qualification: Min HSCFixed Sunday week offLocation :- Karishma Chowk Kothrud, & Near Navle Bridge PuneTo...

  • ABM ( Critical Care ) PCMC

    3 days ago

    Pimpri-Chinchwad, Maharashtra, India Venus Remedies (VRL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We have a very urgent requirement of Area Business Manager for Critical Care divisionJob Description:We are looking for the business generator by establishing a strong partnership with healthcare professionals, execute various pharma marketing activities, work with other functions and provide solutions in a highly ethical and compliant...

  • Urgent Hiring For Customer Support

    7 days ago

    Pimpri-Chinchwad, Maharashtra, India Physio Care Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Title: Customer Support Associate Freshers WelcomeExperience: 02 years (Freshers encouraged to apply)Good communication skills: (English, Hindi, Marathi)Education : Graduate / Any discipline, BSc, BCA, BBA, BBM, BCOMPassing Year: 2023, 2024 and 2025 onlyJob Type: Full-time / Fresher-friendlyExperience Level: Entry-LevelResponsibilities and Duties:Handle...

  • Customer Care

    2 weeks ago

    Pimpri-Chinchwad, Maharashtra, India Qconnect Full time ₹ 1,60,000 per year

    Sal. 16kSkill Requirement: Versant 4Immediate joiningShift:- Male: 24/7 Female employees: Shifts between 6 AM – 11 PM with rotational shifts and week offsDuring training, female employees may have a 4 PM – 1 AM shift with drop facility Required Candidate profileOne-way cab provided for late shifts (up to 20 KM radius)Location:- Kharadi, PuneTo...

  • Customer Care

    5 days ago

    Pimpri-Chinchwad, Maharashtra, India Callflex Corporation Full time ₹ 13,000 - ₹ 16,000 per year

    Process- Loan Recovery, Collection Voice Process Experience- fresher/experience, Immediate joiners Good communication skills Hindi & Marathi and Basic English Salary: Fresher- upto 13k + incentives Experience - upto 16k + incentives Required Candidate profileQualification:- Min Hsc Pass Job Location: Shivaji Nagar, Pune To schedule your interview...