Analyst, Claims

AXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part of a dynamic, global business. This role requires exceptional collaborative skills and a pronounced focus on teamwork. The ideal candidate should possess outstanding organizational skills, the ability to multitask effectively, and a keen focus on customer service. The ability to work effectively with others, communicate clearly, and contribute to a positive and productive team environment is essential.

What You'll Be DOING
What will your essential responsibilities include?

• Meet set processing targets/ SLA and make sure claims are processed within the agreed time frame.
• Maintenance of data, data accuracy, reporting and data integrity checks.
• Help the team to reach the organization's goal and communicate clear instructions to team members.
• Provide regular formal and informal coaching/mentoring sessions.
• Be responsible for the subject matter expert of day-to-day operations.
• Help in building reports to update the management on the team.
• Foster or maintain a collaborative relationship with internal and external stakeholders.
• Work with manager and peers to identify ways to improve business processes.
• Make sure all the process documents are managed and updated in real time.
• Working as a mentor in the team and help the team in process related queries and quality checks.

You will report to Deputy Manager, Claims.

What You Will BRING
We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• Graduate / Postgraduate with relevant years of experience within Insurance/Reinsurance industry.
• Good exposure to European countries (COI/ASRI/CORE) markets along with EDI workflow management would be an added advantage.
• Ability to support the manager in managing the portfolio along with supporting the team as an SME.
• Positive, innovative, and make it better mindset to bring operational efficiencies.
• Experience in MS Excel and PowerPoint is required - support segment KPI and management reporting.
• Self-starter who is answer-orientated and can work within a team environment.

Desired Skills And Abilities

• Should be able to adhere to established processes and procedures.
• Should have a pronounced focus on customer service and the ability to prioritize and allocate workload in a methodical manner.
• Should be able to help the SME & manager in managing the team from the technical perspective.

Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see