Customer Service Coordinator
5 days ago
Protium: The Company
We are a full-service FinTech start up working to re-engineer the credit business in India using Data Science and Technology:
· Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through large-scale implementation of next-generation machine learning models across the entire lending value chain.
· We are extremely well-funded (largest Series A funding round of >1,000 INR crores in India) to achieve our aim of building a business that can rapidly serve the diverse funding / liquidity needs of salaried individuals, self-employed professionals, and small and medium sized enterprises.
· Pan India presence with 2000+ Employees across 80+ branches in 73 cities Leadership Team with 150+ years of experience with deep India and global exposure in Financial Services, Risk & Technology.
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Job Description:
- Escalation handling
- Voice, Non-Voice , walk-in customer support
- Query resolve
- MIS making
- Team management
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