Customer Service Coordinator

1 week ago

Mumbai, Maharashtra, India Protium Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Protium: The CompanyWe are a full-service FinTech start up working to re-engineer the credit business in India using Data Science and Technology:· Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through large-scale implementation of next-generation machine learning models across the entire lending value chain.· We are extremely well-funded (largest Series A funding round of >1,000 INR crores in India) to achieve our aim of building a business that can rapidly serve the diverse funding / liquidity needs of salaried individuals, self-employed professionals, and small and medium sized enterprises.· Pan India presence with 2000+ Employees across 80+ branches in 73 cities Leadership Team with 150+ years of experience with deep India and global exposure in Financial Services, Risk & Technology.The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.Job Description:Escalation handlingVoice, Non-Voice , walk-in customer supportQuery resolveMIS makingTeam management

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