Genesys Expert

1 week ago

Chennai, Tamil Nadu, India Infosys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact CenterA day in the life of an InfoscionAs part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues.You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms.You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for youGood knowledge on software configuration management systemsStrong business acumen, strategy and cross-industry thought leadershipAwareness of latest technologies and Industry trendsLogical thinking and problem solving skills along with an ability to collaborateTwo or three industry domain knowledgeUnderstanding of the financial processes for various types of projects and the various pricing models availableClient Interfacing skillsKnowledge of SDLC and agile methodologiesProject and Team management

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