Sr Lead

2 days ago

Chennai, Tamil Nadu, India Tata Communications Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About the Role:

Acore technical position that acts as a technical lead for Genesys Cloud ContactCenter solution deployment. Requires expert level knowledge and understandingof Genesys Cloud architecture, Applications, infrastructure, Systems design andIntegrations. Responsible for understanding / capturing the businessrequirements, Preparation of Design Document, Implementation of therequirements and supporting customer at different stages during the customer servicelife cycle.

Key Responsibilities:

  • Capture / Understand the businessrequirement from customer.
  • Create Low level design document based onthe customer business requirement.
  • Deployment / Configuration of Genesys Cloudcontact center based on the low-level design
  • Create test plan as per Businessrequirement and validate all functionalities
  • Provide Training to End users (Agents /Supervisors / Admin)
  • Identify and resolve issues observed duringdeployment and testing phase.
  • Interactwith OEM / CFT for issue resolutions.

Major Duties & Responsibilities:

  • Strong passion for learning and teaching others
  • Outgoing personality.
  • Motivated and self-starting.
  • Ability to think creatively and come up with proactive ideas.
  • Strong problem-solving skills
  • Must be able to communicate effectively and in a constructive manner with customers, management, peers and co-workers.

Key Qualification & Experience:

  • Bachelor''s Degree in Telecommunications, Engineering, Computer Science, or equivalent experience.
  • Minimum of 7-10 years experience in Genesys Contact center solutions Implementation, Configuration and Support
  • Strong working knowledge and Hands on in Contact center technologies -Genesys Cloud

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