Lead - Customer Interaction Suite
2 weeks ago
Job Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications About The Role A Technical position that acts as a technical Level2 expert for Genesys Cloud Contact Center solution deployment. Requires strong knowledge and understanding of Genesys Cloud architecture, Applications, infrastructure, Systems design and Integrations. Responsible for Implementation of the requirements and supporting customer at different stages during the customer service life cycle. Key Responsibilities - Deployment / Configuration of Genesys Cloud contact center based on the low-level design - Create test plan as per Business requirement and validate all functionalities - Provide Training to End users (Agents / Supervisors / Admin) - Identify and resolve issues observed during deployment and testing phase. - Interact with OEM / CFT for issue resolutions. Major Duties & Responsibilities - Strong passion for learning and teaching others - Outgoing personality. - Motivated and self-starting. - Ability to think creatively and come up with proactive ideas. - Strong problem-solving skills - Must be able to communicate effectively and in a constructive manner with customers, management, peers and co-workers. Key Qualification & Experience - Bachelor's Degree in Telecommunications, Engineering, Computer Science, or equivalent experience. - Minimum of 4-7 years experience in Genesys Contact center solutions Implementation, Configuration and Support - Strong working knowledge and hands on in Contact center technologies -Genesys Cloud.
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Manager - Customer Interaction Suite
2 weeks ago
Bengaluru, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Position Overview We are...
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Manager - Customer Interaction Suite
3 days ago
Delhi, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Key Responsibilities - Solution...
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Manager - Customer Interaction Suite
7 days ago
Mumbai, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description The role owns...
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Sr Product Management Specialist
3 weeks ago
Bengaluru, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Title : Product Manager -...
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Manager - Customer Interaction Suite
2 weeks ago
Pune, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Title API and UI Automation...
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Assistant Manager
2 weeks ago
Pune, India Tata Communications Limited Full timeJob Description Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Unified Collaboration domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an...
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Deputy General Manager
2 weeks ago
Bengaluru, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications The role is responsible for...
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Assistant Manager
3 weeks ago
Pune, India Tata Communications Limited Full timeJob Description Job Description Key Responsibilities 1. Develop new applications/software based on business requirements. 2. Engage with internal teams to understand client requirements. 3. Build custom solutions around Genesys Cloud CX that cannot be catered out-of-the-box. 4. Code and deploy custom requirements for the contact center as part of the...
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Assistant Manager
2 weeks ago
Bengaluru, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications I) Position Summary The Asst....
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Lead - Customer Onboarding
4 weeks ago
Chennai, India Freshworks Full timeJob Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...
