Manager - Customer Interaction Suite
16 hours ago
Job Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Position Overview We are seeking a talented and driven developer to join the Engineering Team within the CCS Customer Interaction Suite Unit at Tata Communications Limited. This role offers an exciting opportunity to work in a fast-paced, innovative environment focused on delivering customized solutions for contact center platforms. The ideal candidate will collaborate closely with the Contact Center team to develop tailored client requirements on Genesys Cloud CX1/2/3, with additional experience in NICE CXone being highly desirable. Success in this role requires a strong understanding of contact center technologies, excellent hands-on development expertise, and the ability to engage directly with clients (sometimes working and guiding them to deploy the solution) to ensure successful deployment and delivery. Qualifications & Skills - Bachelor's or Master's degree in Computer Science or a related field from a reputed institution. - Excellent programming skills with a preferred tech stack including React.js, Node.js, REST APIs, Java, HTML, and CSS (Full-stack development experience ). - Proven ability to write scalable, maintainable code and test cases. Familiarity with modern development and testing environments. - Hands-on experience with Genesys Cloud and/or NICE CXone platforms. - Understanding of messaging and social media technologies such as web messaging, SMS, WhatsApp, and automation using Genesys Cloud CX-as-a-Code. - Experience with cloud platforms like AWS or Microsoft Azure. - Knowledge of Genesys Cloud CX and NICE CXone modules such as IVR, Third-Party Integrations, WEM, QM, Predictive Engagement is an added advantage. - Exposure to AI technologies and applications is a plus. Detailed Job Responsibilities - Lead technical development efforts with strong hands-on expertise; 47 years of experience in software development required. - Prior experience with Genesys Cloud or other CCaaS (Contact Center as a Service) platforms. - Design and develop new applications and software solutions based on business requirements. - Collaborate with internal teams to gather and deliver on client-specific needs. - Build and deploy custom solutions on Genesys Cloud CX1/2/3 that go beyond out-of-the-box capabilities. - Take ownership of technical delivery, propose effective approaches, and support the functional team in achieving successful outcomes.
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Sr Product Management Specialist
3 days ago
Bengaluru, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Title : Product Manager -...
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Assistant Manager
16 hours ago
Pune, India Tata Communications Limited Full timeJob Description Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Unified Collaboration domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an...
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Assistant Manager
3 days ago
Pune, India Tata Communications Limited Full timeJob Description Job Description Key Responsibilities 1. Develop new applications/software based on business requirements. 2. Engage with internal teams to understand client requirements. 3. Build custom solutions around Genesys Cloud CX that cannot be catered out-of-the-box. 4. Code and deploy custom requirements for the contact center as part of the...
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Velocity FinCrime Solutions Suite
3 days ago
Bengaluru, India Velocity FinCrime Solutions Suite Full time- Velocity FinCrimeSolutions Suite is currently seeking a Principal Consultant in the financial crime domain to join our growing software implementation team.- This is Techno-Functional role, should be experienced in the implementation of Financial Crime and Compliance Management solutions, reporting directly to the Project Engagement Lead.- The Consultant...
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(08/11/2025) Customer Service Executive
3 days ago
Bengaluru, India Tata Communications Full timeJob Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description - The role is...
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▷ Apply Now! Sr Engineer
3 weeks ago
Bengaluru, India Tata Communications Limited Full timeJob Description About Tata Communications At Tata Communications, we are building next-generation digital infrastructure solutions that power todays businesses and tomorrows innovations. Our global network, cloud platform, and strategic services are designed to help enterprises unlock value, scale with agility, and stay competitive in an ever-evolving...
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Velocity FinCrime Solutions Suite
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Bengaluru, India Velocity FinCrime Solutions Suite Full timeJob Summary:- We are looking for an experienced and detail-oriented Project Manager to lead and deliver projects within the financial services domain.- The ideal candidate will have a strong background in project management methodologies and hands-on experience in managing complex technology, regulatory, or business transformation projects in banking,...
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UX Interaction Designer
4 days ago
Bengaluru, Karnataka, India Lenovo Full time**General Information**: - Req #- WD00071204- Career area: - Hardware Engineering- Country/Region: - India- State: - Karnataka- City: - BANGALORE- Date: - Wednesday, September 11, 2024- Working time: - Full-time**Additional Locations**: - India - Karnātaka - Bangalore - India - Karnātaka - BANGALORE **Why Work at Lenovo**: - We are Lenovo. We do what...
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Oracle E-business Suit
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India PradeepIT Consulting Services Full time**About the job Oracle E-Business Suit**: **Work Type : Hybrid model** **Job Location : Bengaluru/Hyderabad/Coimbatore** **Deliver solutions** - Technical design for custom developments in Oracle E-Business Suite (EBS) based on Functional specifications. - Coding and development of programs based on Technical design - Creation of custom...
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SAP Integration Suite
1 day ago
Bengaluru, Karnataka, India Tenthpin Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAt Tenthpin we are seeking talented, client-facing, and collaborative SAP Integration Suite Consultant to join our rapidly growing team. The successful applicant will have exceptional technical expertise in CPI and other technologies in the SAP Integration Suite to support S/4 HANA implementations, with a passion for delivering innovative solutions that add...