 
						Lead - Customer Interaction Suite
2 weeks ago
About the Role :
ATechnical position that acts as a technical Level2 expert for Genesys CloudContact Center solution deployment. Requires strong knowledge and understandingof Genesys Cloud architecture, Applications, infrastructure, Systems design andIntegrations. Responsible for Implementation of the requirements and supportingcustomer at different stages during the customer service life cycle.
Key Responsibilities :
- Deployment / Configuration of Genesys Cloudcontact center based on the low-level design
- Create test plan as per Businessrequirement and validate all functionalities
- Provide Training to End users (Agents /Supervisors / Admin)
- Identify and resolve issues observed duringdeployment and testing phase.
- Interactwith OEM / CFT for issue resolutions.
Major Duties & Responsibilities:
- Strong passion for learning and teaching others
- Outgoing personality.
- Motivated and self-starting.
- Ability to think creatively and come up with proactive ideas.
- Strong problem-solving skills
- Must be able to communicate effectively and in a constructive manner with customers, management, peers and co-workers.
Key Qualification & Experience:
- Bachelor''s Degree in Telecommunications, Engineering, Computer Science, or equivalent experience.
- Minimum of 4-7 years experience in Genesys Contact center solutions Implementation, Configuration and Support
- Strong working knowledge and hands on in Contact center technologies -Genesys Cloud.
- 
					  Customer support1 week ago 
 Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year*Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,... 
- 
					  UIPath with Test Suite1 week ago 
 Chennai, Tamil Nadu, India Indium Software Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description:We are looking for an experienced UiPath Developer with a strong background in automation and deep expertise in SAP automation. The ideal candidate will possess a comprehensive understanding of the entire UiPath product suite, especially Action Center, to design and implement end-to-end automation solutions that drive operational... 
- 
					  Lead - Customer Onboarding2 days ago 
 Chennai, Tamil Nadu, India freshworks technologies ltd Full time ₹ 60,000 - ₹ 1,20,000 per yearJob Description Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle... 
- 
					  Lead - Customer Onboarding2 weeks ago 
 Chennai, Tamil Nadu, India Freshworks Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business... 
- 
					Lead - Customer Success (Chennai)1 week ago 
 Chennai, Tamil Nadu, India BrowserStack Full time ₹ 10,00,000 - ₹ 25,00,000 per yearWho are we and what do we do?BrowserStack is the world's leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22... 
- 
					Lead - Customer Success (Chennai)6 days ago 
 Chennai, Tamil Nadu, India BrowserStack Full time ₹ 72,000 - ₹ 1,80,000 per yearJob Description Who are we and what do we do? BrowserStack is the worlds leading cloud-based software testing platform, empowering over 50,000 customersincluding Amazon, Microsoft, Meta, and Googleto deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests... 
- 
					  Customer Support Lead1 week ago 
 Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring: Customer Support Lead| Prudent AI | HybridAtPrudent AI, we're transforming lending with our AI-driven Income Intelligence Platform. We're looking for aCustomer Support Leadwith 4–6 years of experience (1+ in leading a team)to take charge of support ops and deliver exceptional experiences to ourUS enterprise customers.Preliminary Questions... 
- 
					  Net Suite1 week ago 
 Chennai, Tamil Nadu, India JUARA IT SOLUTIONS Full timeJob Title: NetSuite & OpenAir Administrator Job Type: Contract Location: Remote Primary Skillset Must Have7+ years experience with NetSuite & OpenAir administration and support.Strong understanding of financial operations and business process workflows in NetSuite.NetSuite SuiteAnalytics, SuiteFlow, SuiteBuilder, and Advanced Accounting Modules.Experience... 
- 
					  Customer Support Team Lead3 hours ago 
 Chennai, Tamil Nadu, India Gro Digital Platforms Full time ₹ 5,00,000 - ₹ 15,00,000 per yearKey Responsibilities:1. Team Management & SupervisionLead, motivate, and manage a team of customer support executives.Allocate daily tasks, monitor productivity, and ensure adherence to schedules.Conduct regular team meetings and one-on-one sessions for feedback and performance discussions.2. Customer Service ExcellenceHandle customer escalations and resolve... 
- 
					  Customer Service Team Lead2 days ago 
 Chennai, Tamil Nadu, India AMMEGA Full time ₹ 2,50,000 - ₹ 5,00,000 per yearWork location: ChennaiRoles & Responsibilities: •Customer Order Management & Correspondence: Enquiries, Quotes, Order receipt to deliveries, Payments.•Relevant experience & knowledge of the process handling OEMs, End Users and Distributor Management.•Effective communication managing customer relationship and exceed customer satisfaction.•Respond...