Customer Support Associate

2 weeks ago

Chennai, Tamil Nadu, India Chicco Interiors Full time ₹ 2,40,000 - ₹ 7,20,000 per year

need jd for customer support executive Here is a detailed job description for a Customer Support Executive, suited for Indian business operations and recruitment contexts: . Key Responsibilities - Respond to customer queries via phone, email, and chat promptly and courteously[2][3]. - Address customer issues, complaints, and concerns efficiently and effectively, aiming for high customer satisfaction[4][5]. - Maintain accurate records of all customer interactions and transactions in the CRM system[3]. - Escalate complex issues to higher-level support or management when required[2]. - Inform customers about products, promotions, and deals; guide them on product selection as per their needs[1][3]. - Conduct customer satisfaction surveys, collect feedback, and prepare reports to support service improvements[1][3]. - Manage order processing, payments, delivery details, and handle returns or exchanges as per company policy[1][3]. - Collaborate with other teams (e.g., Technical Support, Sales) to resolve technical or specialized issues[3]. - Ensure service level agreements (SLAs) are met or exceeded[2]. ### Required Skills and Qualifications - Bachelor's degree in Business, Communication, or a related field (or equivalent work experience)[6][2] years of experience in customer support or a related customer-facing role[6][5]. - Strong communication skills (verbal and written); fluency in Hindi and English is preferred for most Indian roles[6][2]. - Proficiency in CRM and customer support software[6][2]. - Excellent problem-solving abilities, empathy, and patience when interacting with customers[6][2][7]. - Ability to multitask, manage time efficiently, and stay detail-oriented under pressure[6][2]. - Organizational and analytical skills for monitoring customer feedback and service trends[6][1]. - Ability to work individually or as part of a cross-functional team[6]. ### Preferred Skills - Multilingual proficiency for diverse market communication[6]. - Flexibility for shifts, weekends, or extended hours as per business needs[6][2]. - Familiarity with company's products and services to provide comprehensive support[6][3]. ### Soft Skills - Active listening, empathy, and patience with customers[7][8]. - Effective written and verbal communication[9][10]. - Positive attitude and capacity for handling stressful situations professionally[2].

Job Types: Full-time, Fresher

Pay: ₹12, ₹32,680.53 per month

Work Location: In person

  • Customer Support Associate

    21 hours ago

    Chennai, Tamil Nadu, India Glint Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Glint is India's first hyperlocal company for autocare based out of Chennai.We've created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance. Glint's near term vision is to play a vital role in this gig economy and create a strong brand value by providing a highly...

  • Customer Support Associate

    5 days ago

    Chennai, Tamil Nadu, India Firstsource Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    We are hiring FreshersHR Recruiter (Reference): Subitsha HRPosition: Customer Support Associate (CSA)Industry: ITES/BPOCategory: International Non-VoiceDivision: Healthcare International BusinessWe are looking for enthusiastic candidates with excellent communication to join our team as Customer Support Associates in the International Non-Voice Process for...

  • Customer support

    23 hours ago

    Chennai, Tamil Nadu, India Golden Opportunities Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job title: Customer support - Senior Associate / Team LeadMin 2 years of experience in retail or e-commerce operations.Strong understanding of retail merchandising, inventory, and order management systems.Excellent communication and leadership skills.Proficiency in e-commerce platforms, Merchandising, analytics tools.Ability to drive strategic initiatives...

  • Seller Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Seller Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary...

  • Seller Support Associate

    1 week ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DESCRIPTIONSeller Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as...

  • Seller Support Associate

    1 week ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionSeller Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as...

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Greetings from TeleperformanceHiring for Customer Support - Voice Process - Day Shift - Banking ProcessLooking for immediate joinersOn Role: Customer Service associate - Handling the banking related queries of the customers via callsFreshers & experienced can applyMandatory: Speaking in Good English + any one language like Telugu or Malayalam or Kannada or...

  • Customer Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Outpace Consulting Services Full time ₹ 4,30,000 per year

    Hiring for Leading ITES Company In Chennai for Customer Support - Blended ProcessInterview Mode : VirtualFlat Salary Chennai : 4.3 LPAKey Highlights:1: Graduate/UG with min 1 year experience in customer service2: Candidate Must Not Have Any Exams in the Next 6 Months3: 24x7 Shifts4: 5 Days Working5: One Side Cab6: Excellent Communication Skills7: Immediate...

  • Technical support Associate

    13 hours ago

    Chennai, Tamil Nadu, India Trove Consulting Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Overview: The Technical Support Associate plays a critical role in providing technical assistance and support to internal and external customers. They are responsible for addressing customer inquiries and resolving technical issues to ensure a positive customer experience.Key Responsibilities:Respond to customer inquiries via phone, email, and chatDiagnose...

  • IT Customer Support Technician

    1 day ago

    Chennai, Tamil Nadu, India KBR Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Title:IT Customer Support TechnicianProvide technical support to organizations internal users of desktop applications and hardware. • Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. • Under direct supervision,...