Manager - Customer Interaction Suite

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Key Responsibilities

• Test Strategy and Planning
• Define and implement comprehensive test strategies and test plans aligned with product requirements, user stories, and sprint goals.
• Create detailed test cases, test data, and test environments for functional, regression, integration, load, and automation testing.
• Perform complete test lifecycle activities including requirement analysis, test design, test execution, defect management, and test closure reporting.
• Ensure traceability between user stories, test cases, and defects.
• Automation Framework Design and Maintenance
• Design, build, and maintain scalable test automation frameworks for both Web UI and API services using tools like Selenium, Cypress, Playwright, RestAssured, or Postman/Newman.
• Develop reusable automation scripts and integrate them within the CI/CD pipeline to enable continuous testing.
• Configure and maintain automated test execution as part of the merge and deployment process to validate builds in lower and higher environments.
• Implement version control and review mechanisms for automation code using Git-based repositories.
• Track automation coverage and integrate reports with dashboards for visibility.
• Collaboration and Agile Delivery
• Actively participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Work closely with developers during sprints to clarify acceptance criteria and ensure early detection of defects.
• Collaborate with developers during debugging sessions and reproduce defects effectively with detailed logs and evidence.
• Participate in user story creation and refinement using BDD and Gherkin syntax, ensuring test coverage and acceptance criteria are clear and measurable.
• Contribute to Test Driven Development (TDD) and Behavior Driven Development (BDD) initiatives to improve code quality and reliability.
• Testing Types and Execution
• Execute different forms of testing including sanity testing, regression testing, hotfix validation, load and performance testing, and full automation testing.
• Perform root cause analysis for recurring issues and help implement preventive measures.
• Conduct end-to-end testing across multiple environments and integrations.
• Ensure quality gates are met before each release.
• CI/CD Integration and Tooling
• Integrate test automation with CI/CD systems like Jenkins, GitHub Actions, or GitLab CI.
• Configure automated build validation, smoke test runs, and regression tests during deployment pipelines.
• Manage environment setup for test execution including containerized test environments using Docker or Kubernetes.
• Use monitoring tools to track build health and test results.
• Data and Database Validation
• Perform data validation and integrity testing across systems involving both RDBMS and document-based storage.
• Work with databases like MySQL, PostgreSQL, and MongoDB for test data creation, verification, and validation of business logic.
• Write SQL and NoSQL queries to validate backend data consistency and performance.
• Release and Quality Governance
• Participate in release management processes and coordinate test readiness before deployment.
• Provide test summary reports and present quality metrics in release readiness meetings.
• Conduct release demos to product and business teams, showcasing test results and automation coverage.
• Ensure quality compliance and documentation for all production releases.

Required Skills And Experience

• 5–12 years of strong hands-on experience in test automation for web and API-based systems.
• Proficiency in programming languages ; Java, TypeScript, or JavaScript.
• Hands-on experience with automation frameworks such as Selenium, Cypress, Playwright, or RestAssured ( With Selenium and Playwright being mandatory )
• Deep understanding of Agile practices and ceremonies.
• Proven experience collaborating with large, cross-functional teams, developers, and DevOps engineers.
• Knowledge of BDD tools like Cucumber, SpecFlow, or Behave with Gherkin syntax.
• Familiarity with TDD approaches and integration with CI/CD systems.
• Practical experience in integrating test automation with tools such as Jenkins, GitLab, or GitHub Actions.
• Experience with test management and defect tracking tools such as JIRA, TestRail, Zephyr, or Xray.
• Exposure to load and performance testing tools like JMeter, Locust, or LoadRunner.
• Strong database skills in both RDBMS and NoSQL systems (MySQL, PostgreSQL, MongoDB).

Preferred Qualifications

• Experience working in a product-based company with end-to-end ownership of testing and automation processes.
• Familiarity with API mocking and simulation tools like Postman, WireMock, or Swagger.
• Experience executing automated tests in cloud-based test platforms such as BrowserStack or Sauce Labs for browser compatiblity
• Strong problem-solving, analytical, and debugging skills.
• Ability to work in a fast-paced environment and handle multiple priorities with attention to detail.