Genesys Architect

Genesys Architect

SO

Account

Designation

Number of Position

SO Status

New/ Repeat

Cluster

Cluster Head

Recruiters

Band

Comp

Years of exp

Location

Notice Period

Mandate Skill

HPS

Genesys Architect

1

Active

New

Sajna Aiyappa

Santhosh Kumari

C1

Open

10+ yrs

Chennai, Kochi, Trivandrum

0-30 days

Healthcare, Architecture, Software Architecture, Genesys

Genesys Architect:

About The Role : :

Genesys Cloud Technical Architect UST HealthProof is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolving needs of our organization. You bring: Required:o 10+ years of experience in contact center technology design and implementation. o 5+ years of experience with the application development lifecycle (Waterfall, Agile Scrum). o 5+ years of hands-on experience implementing Genesys Cloud CX, with a strong understanding of its products, features, and architecture. o Proven ability to design and develop Genesys Cloud architectures, applying best practices and translating them into use-case specific solutions. o Leadership experience to manage and mentor a development team, acting as a technical subject matter expert for contact center cloud solutions. o Ability to conduct Proof-of-Concept (POC) demonstrations showcasing the design of CCaaS business processes (e.g., call flows based on business requirements). o Experience collaborating with stakeholders to translate business needs into user stories, including elicitation, analysis, and documentation. o Expertise in contact center technologies, including IVR, CRM, WFO, etc., with the ability to research and identify optimal solutions. o Proficiency in documenting business and system requirements, user stories, and design specifications. o Design and oversee the overall Genesys Cloud architecture. o Manage integrations with other business systems. o Establish best practices and standards for Genesys Cloud deployments. o Excellent communication and presentation skills. Preferred:o Experience with Avtex OneView and Salesforce Genesys Cloud adapter. o Ability to foster and maintain strong client relationships. o Business development and leadership skills. o Experience working in a healthcare environment and understanding of HIPAA compliance. In this role, you will: Design, develop, and implement scalable and secure Genesys Cloud CX solutions that meet the specific needs of our organization. Collaborate with stakeholders across various departments to understand business requirements and translate them into technical specifications. Lead the development team in building and deploying Genesys Cloud CX configurations, workflows, and automations. Conduct Proof-of-Concept (POC) demonstrations to showcase the capabilities of Genesys Cloud CX solutions. Manage integrations between Genesys Cloud CX and other enterprise systems. Document technical designs, configurations, and processes to ensure maintainability and knowledge transfer. Establish and maintain best practices for Genesys Cloud deployments within the organization. Stay up-to-date on the latest Genesys Cloud CX features and functionalities. Provide technical leadership and mentorship to the development team. You are a highly motivated and results-oriented individual with a passion for technology and a strong understanding of contact center operations. You thrive in a fast-paced environment and possess excellent communication and collaboration skills. If you are ready to take your Genesys Cloud CX expertise to the next level, we encourage you to apply

Skills

Healthcare, Architecture, Software Architecture, Genesys

We need to look for a technical Architect profile with Genesys cloud or Purecloud experience and good to have healthcare as the domain.

Questionnaire :

• How many years of experience do you have with Genesys Cloud?
• What Genesys Cloud components have you worked with (e.g.,Interaction Routing,Workforce Management,Reporting)?
• Have you implemented any custom integrations or applications using Genesys Cloud APIs?
• What is your experience with contact center technologies (e.g., IVR,ACD,CTI,WFM, Routing)?
• Describe a challenging technical issue you've faced and how you resolved it.
• How do you approach troubleshooting complex problems in a Genesys Cloud environment?

Key Skills and Qualifications:  

- Genesys Cloud Expertise:  Proven experience with Genesys Cloud architecture,components,and APIs.
- Technical Proficiency:  Strong understanding of contact center technologies (e.g.,IVR,ACD,CTI,WFM, Routing).
- Integration Skills:  Experience integrating Genesys Cloud with other systems (e.g.,SalesforceCRM,Mindful Feedback, Avtex Oneview,Telephony).
- Problem-Solving:  Ability to troubleshoot complex technical issues and provide innovative solutions.
- Leadership & Communication:  Excellent communication skills,both written and verbal,to interact with technical and non-technical stakeholders.