Automation Developer

1 day ago

Chennai, Tamil Nadu, India Movate Full time ₹ 6,00,000 - ₹ 18,00,000 per year

We are seeking a
Genesys AI Automation Specialist
to lead the development and integration of AI-driven features, including
bots (voice/chat), Agent Copilot
, and
knowledge base integrations
within the Genesys Cloud CX environment. This role is central to delivering automation-first experiences and augmenting agent capabilities with AI tools.

Key Responsibilities:

  • Design, configure, and deploy
    voicebots and chatbots
    using Genesys Dialog Engine or third-party NLP platforms integrated with Genesys.
  • Implement
    Agent Copilot features
    to assist agents with real-time suggestions, guided workflows, and automation triggers.
  • Integrate and maintain
    knowledge bases
    and ensure accurate, contextual content is accessible across bots and Copilot.
  • Collaborate with business teams to define high-value use cases and conversational flows.
  • Work with APIs to connect bots with backend systems (CRM, ticketing, databases).
  • Define and monitor
    AI KPIs
    such as containment rate, bot deflection, and agent assist impact.
  • Continuously improve bot performance through training, analytics, and feedback loops.

Skills & Qualifications:

  • Experience in deploying conversational bots in
    Genesys Cloud CX
    (Dialog Engine, Bot Flows, Architect).
  • Familiarity with
    natural language understanding (NLU)
    platforms like Google Dialogflow, Amazon Lex, or OpenAI.
  • Experience in
    Agent Assist/Copilot implementation
    using Genesys AI or partner tools.
  • Strong knowledge of
    knowledge base design
    , dynamic FAQs, and content optimization.
  • Good understanding of
    REST APIs
    , webhooks, and data integration patterns.
  • Genesys AI-related certifications are a strong advantage.

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