Regional Manager-Customer 360

19 hours ago


Pune, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description
  • Interact with mapped customers via meetings, video calls, and telephonic conversations.
  • Handle a mapped book of ~1000–1500 customers across 2–3 branches (C Category).
  • Demonstrate and enroll customers in digital banking services.
  • Convert leads from VRM (Virtual RM) and CEC (Customer Engagement Center).
  • Achieve monthly sales and revenue targets.
  • Deepen existing relationships in CA, SA, and TD segments.
  • Ensure customer stickiness and upgrade category.
  • Handle service requirements like account opening, cheque book issuance, and product feature explanation.
  • Work closely with internal teams (LI, GI, KSEC, IC, Asset) for timely business conversion.
  • Drive service activations and customer acquisition through referrals and family households.


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