Regional Director, Work Place Experience

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Regional Workplace Experience Lead – AsPACWork Dynamics What this job involvesIn this role, you will be responsible for leading and implementing Workplace Experience Program initiatives in partnership with operational and support teams in the Asia Pacific region. Your key responsibilities will include supporting the delivery of workplace experience services, overseeing internal communications, and driving employee engagement initiatives across a portfolio of client sites. The location of the role will be in Pune, India, with occasional travel within the Asia Pacific region.As the Workplace Experience Lead, you will take on a pivotal role in delivering workplace experience aligned with the global employee experience plan and program at client sites throughout the AsPAC region. The ideal candidate possesses a strong foundation and experience in the following areas: workplace experience program management, corporate real estate workplace services, hospitality, employee engagement and communications management, and guest relations management.The Workplace Experience Lead will have primary responsibilities that include:Identifying and building relationships with business partners and client groupsIdentifying strategic goals, priorities, and desired outcomes aligned with the global visionPlanning, managing, and implementing site-specific Workplace Experience Program initiativesCollaborating closely with the Global Workplace Experience team to ensure global consistencyPromoting Workplace Experience initiatives to business leadership and identifying key areas of support for business unitsEngaging business resource groups and communities, with support from the Communications TeamReporting on progress, sharing innovation and best practices, and celebrating successesNurturing relationships, including managing 360 feedbackTravelling to client sites across the AsPAC region (approximately 25% travel)Taking on additional responsibilities as part of role expansion, career development, and growthManaging customer relationships:The ideal candidate should demonstrate leadership and effective communication skills, prioritize performance delivery, and possess a strong focus on customer-centric workplace service solutionsBuild and maintain client relationships:Work collaboratively with local clients to develop, communicate, deliver, and report shared goals and objectives, ensuring their dissemination across all levelsFoster strong relationships with clients, key stakeholders, and customers by facilitating regular customer forums to encourage 360-degree feedbackStay informed about the current strategies, policies, and procedures of client organizations through close communication and collaborationWork in conjunction with the Regional Account Director to establish a robust governance framework, including conducting annual, quarterly, and monthly governance meetingsRoadmap for Workplace Experience Program:Identify and include relevant initiatives in the roadmapUtilize the data suite to analyse and report on opportunities for service enhancement, assisting the client in making informed decisions regarding cost versus qualityPromoting and delivering Workplace Experience initiatives:Develop a business case for program pilots, with support from site teamsAssist on-site teams in building out project plans to achieve desired outcomes and provide progress reportsSupport stakeholder development effortsIdentify key themes to support program objectivesWorkplace Engagement:Develop an engagement strategy to enhance workplace experience and employee satisfaction.Support sites in implementing and delivering their engagement plansCollaborate with business resource groups and communications teams to obtain necessary support for engagement initiativesCollaborate with partners for Workplace Strategies and Change Management programsUnderstand the holistic communications roadmap and strive to bring all the workplace stakeholders on a singular communication planProvide intelligence on what engagement channels work for your regions and share lessons learnt, thereby acting as the 'local flavour' of the global programsLocation: On-site –Pune, MHScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.