Regional Professional Services Senior Director

REGIONAL PROFESSIONAL SERVICES SENIOR DIRECTOR (M/F)

(Pune -India)

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

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THE OPPORTUNITY

CONTEXT:

You will join the Professional Services Team, whose mission is to deliver our unique and configurable solutions to customers while providing high-quality support to our Partner community. We are committed to excellence and efficiency in everything we do. Our team takes a hands-on approach, combining strong problem-solving skills with the ability to think holistically about implementations, ensuring we deliver solutions that address our customers long-term challenges. Our team embraces a "work hard, play hard" mindset, actively participating in the indoor and outdoor activities the company organizes. These events help foster collaboration, recharge our focus, and bring out everyone's creativity at their best.

ROLE:

We are thrilled to offer an exciting opportunity for a Regional Senior Director of Professional Services at Ivalua. We are looking for a seasoned and strategic leader to head our professional services team in Pune. This pivotal role is essential for driving customer success, improving service delivery, and ensuring that our services align with business objectives. The ideal candidate will have a robust background in Procurement, Project Delivery, Client Relationship Management, Partner Support, and Team Leadership. This is a highly hands-on leadership role.

In this position, you will oversee all Professional Services operations for the APAC region, leading a talented team of Project Directors, Solution Architects, and Implementation Consultants while contributing to our business expansion in the area. Additionally, you will provide functional and technical support or dedicated resources for strategic and complex projects in the Americas and EMEA regions.

WHAT YOU WILL DO WITH US

Overview:

First and foremost, your primary commitment is ensuring the success of all projects. To achieve this, we expect you to be a truly hands-on leader who actively engages in project challenges. This includes personally delving into the details, deeply understanding the product and application, and providing direct solutions to complex issues faced by customers and partners. Furthermore, we expect you to continuously evolve into an expert in the Ivalua application, not only achieving full certification but also investing daily effort into expanding your detailed application knowledge. Your team will look up to you because you understand the challenges they encounter and you actively help them resolve issues. This is a role for an expert practitioner as well as a strategic manager.

Risk and Project Management:

• Proactively identify and manage risks to optimize customer satisfaction and ensure successful outcomes for all projects in the region.
• Guarantee the success of all projects within the portfolio by delivering on time, within budget, and adhering to the company's high-quality standards.
• Manage escalations with swift and effective remediation plans to mitigate issues and ensure project continuity.

Partner Success:

• Provide efficient support to partners during implementation, ensuring that decisions made serve the long-term success of the project and enhance user adoption.
• Continuously identify opportunities to enhance partner success by removing obstacles, providing support, and ensuring partners can effectively deliver for customers.

Financial Stewardship:

• Secure the financial health of Professional Services by managing services revenue, margins, and subcontracting costs.

Strategic Leadership:

• Contribute to the definition and execution of the Professional Services strategy to align with broader company goals.
• Support other departments, such as Customer Support, Customer Success, and Sales, in achieving their objectives.

Relationship Management:

• Build and nurture executive relationships with strategic customers and partners to foster long-term success and collaboration.

Team Development:

• Build and maintain a high-performing team, driving growth, accountability, and continuous improvement.

Innovation and Collaboration:

• Collaborate closely with the Innovation Success team to bring new product innovations to production, working with selected customers to ensure smooth deployment and integration of innovative features.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

• Proven ability to be deeply hands-on with implementation details, application configuration, and technical problem-solving.
• Strong leadership skills
• Problem-Solving & Escalation Handling
• Strategic Thinking
• Excellent Communication
• Personable and collaborative
• Procurement knowledge
• Previous experience in Professional Services and IT transformation projects
• Adaptability & Resilience
• English required
• Available for Customer travels within APAC and occasional travel to AMER / EMEA

Preferred Education:

MBA or similar degree

Previous experience in Professional Services in a leadership role

WHAT HAPPENS NEXT

If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you

Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following ) :

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.

Experience life at Ivalua - check out our captivating video Gain insight into our unique company culture and get a glimpse of what it's like to work with us.