Apple Mac OS Support Specialist – Senior Analyst

1 week ago

Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for an experienced Apple Mac OS Domain Specialist with a strong background in the maintenance and support of Apple desktop and laptop systems. This role involves troubleshooting, diagnosing, and resolving technical issues on Apple devices, ensuring optimal performance, and supporting end-users with system maintenance and management. The ideal candidate will hold an Apple certification, be well-versed in ITIL principles, and have a technical qualification in Engineering or Computer Science.

Key Responsibilities:

Provide expert-level support for Mac OS systems on both desktop and laptop Apple devices.

Perform routine maintenance, updates, and troubleshooting to optimize system performance.

Analyze and resolve hardware, software, and network-related issues.

Configure and manage software applications, system settings, and security protocols.

Act as a subject matter expert (SME) for Mac OS within the IT department, offering guidance and mentorship as needed.

Work within ITIL guidelines to manage incidents, problems, and service requests efficiently.

Document procedures, configurations, and solutions for reference and training purposes.

Collaborate with cross-functional IT teams to improve user experience and resolve complex technical issues.

Provide training sessions or documentation for end-users to optimize Mac OS usage.

Stay updated with Apple software/hardware developments and best practices for Mac OS support.

Qualifications:

Education: Bachelors degree in Engineering, Computer Science, or related field.

Certifications: Apple Certification (e.g., Apple Certified Support Professional or equivalent).

Experience: Minimum [specify years, e.g., 3+] years of experience in Mac OS desktop and laptop support and maintenance. Overall experience 5 Years

Technical Skills:

Strong understanding of Mac OS and Apple hardware/software ecosystem.

Knowledge of ITIL principles and experience in ITIL-based environments.

Proficiency in troubleshooting hardware and software issues, configuring network settings, and managing software deployment.

Familiarity with remote desktop tools and system administration for Mac OS.

Soft Skills:

Excellent problem-solving and analytical skills.

Strong communication and interpersonal abilities.

Ability to work independently and as part of a team.

Exceptional customer service skills.

Preferred Qualifications:

Engineering graduate or graduation in Computer science

Prior experience working in an ITIL-certified environment.

Additional certifications in IT support, network administration, or security.

Mandatory Key Skills

Apple desktop support,Apple laptop support,Mac troubleshooting,Apple Certified Support Professional,Apple certification,ITIL,ITIL principles,ITIL-based environment,incident management,Apple Mac OS*,Mac OS Support*

  • Mac Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Net Connect Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    RUBRIKS - JOB DESCRIPTION Job Title: macOS Support Specialist Location: Bengaluru, India Experience: 6+ years in MAC IT support Work Mode: Work from Office Level: Technical Support Job Summary: We are hiring a macOS Support Specialist with proven experience in managing, troubleshooting, and supporting Apple macOS environments in enterprise settings....

  • C&S Infrastructure Security Engineer – Windows Server OS and Mac OS

    1 week ago

    Bengaluru, Karnataka, India VyntraPro Innovations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: C&S Infrastructure Security Engineer – Windows Server OS and Mac OSLocation:BengaluruExperience Required:6–8 YearsEducation:Bachelor's DegreeAbout the RoleWe are looking for an experiencedInfrastructure Security Engineerwith strong expertise inWindows Server OSandMac OSsecurity hardening, compliance, and automation. This role involves...

  • Senior Administrative Assistant

    1 day ago

    Bengaluru, Karnataka, India Apple Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The people here at Apple don't just build products— they craft the kind of wonder that has revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and...

  • Senior Manager

    2 weeks ago

    Bengaluru, Karnataka, India Apple Full time US$ 1,50,000 - US$ 2,00,000 per year

    Are you a fearless thinker? Do you love the challenge of advancing a widely accepted technology? Do you thrive delivering innovative technologies that enrich people's lives? Come to Apple and work with us to deliver a broad range of wireless technologies. This is an extraordinary opportunity to engage with the latest technologies and contribute to...

  • Mac Support Professional

    1 day ago

    Bengaluru, Karnataka, India Outworx Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Level-L2+L3Ticket Management:Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM PortalCategorize and prioritize tickets appropriatelyAssign tickets to correct assignment groups and perform First Time Resolution (FTR)Timely follow-ups on pending tickets in the ITSM tool bucketUpdate tickets with resolution remarks and proper...

  • Workspace Mac Engineer

    1 week ago

    Bengaluru, Karnataka, India Millennium Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Role OverviewThe Workspace Mac Engineer will be part of the End User Engineering team responsible for designing and supporting the firm's Desktop Workspace across physical, virtual, and cloud platforms. This role focuses on engineering and supporting the macOS ecosystem while ensuring seamless integration with enterprise infrastructure, high standards of...

  • Partnership Manager,

    6 days ago

    Bengaluru, Karnataka, India Apple Full time US$ 1,20,000 - US$ 2,00,000 per year

    Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. You bring passion and dedication to your job and there's no telling what you could accomplish Apps are changing the world and enriching people's lives, driven by developers dedicated to creating extraordinary...

  • IT Support Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Synnove Global Systems Private Limited Full time

    Job DescriptionDescriptionWe are seeking an IT Support Analyst to join our team in India. The ideal candidate will have 2-3 years of experience in providing technical support, ensuring smooth IT operations and assisting users with their technical needs.Responsibilities- Provide technical support to end-users via phone, email, or chat.- Troubleshoot hardware...

  • Cellular Software Development Engineer

    2 days ago

    Bengaluru, Karnataka, India Apple Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Join the Wireless Technologies and Ecosystems (WTE) team and be part of a best-in-class team of engineers, working with multi-functional teams to drive innovation and develop products used by millions worldwide. We are looking for a highly reciprocal individual who can excel in a high-paced environment. Be ready to make something extraordinary when you come...

  • Mechanical Fixture Design Engineer

    6 days ago

    Bengaluru, Karnataka, India Apple Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The people here at Apple don't just build products- they craft the kind of wonder that has revolutionised entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and...