Mac Support Professional

1 week ago

Bengaluru, Karnataka, India Outworx Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Level-L2+L3

Ticket Management:

  • Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal
  • Categorize and prioritize tickets appropriately
  • Assign tickets to correct assignment groups and perform First Time Resolution (FTR)
  • Timely follow-ups on pending tickets in the ITSM tool bucket
  • Update tickets with resolution remarks and proper categorization

User Onboarding & Inventory:

  • Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook
  • Publish MAC inventory dashboard monthly

Customer Service & Escalation:

  • Demonstrate effective customer service handling skills in fluent English
  • Follow escalation matrix for resolving pending/ageing/urgent incidents and service requests
  • Coordinate and collaborate with backend teams to resolve issues

Technical Troubleshooting:

  • Troubleshoot incidents involving:
  • Laptop hardware
  • MAC OSApplications (Microsoft Office, ERP, Ceridian, CUSTOMER Pay, etc)
  • VPN and ZTNA (Netskope)
  • Printers
  • Resolve business-related application and site-specific issues in coordination with TSDs and Site Leads

Compliance & Documentation:

  • Adhere to agreed SLAs including ticket resolution and call quality scores
  • Meet all compliance parameters and maintain thresholds
  • Create and manage SOPs and Knowledge Base articles; ensure publication on KM portal (SNOW)

Reporting & Communication:

  • Conduct monthly and weekly insightful analysis and publish dashboards to stakeholders
  • Ensure timely response to emails and proper closure with user satisfaction
  • Responsible for all ongoing activities across respective geo locations

Tools and Technologies

  • macOS updates & installation issues
  • Backup & restore with Time Machine
  • Performance tuning (slow Mac, startup issues)
  • iCloud sync & Apple ID problems
  • Battery & charging issues for MacBook
  • Security & malware protection
  • ServiceNow

  • Mac Support Engineer/Servicedesk Mac support

    2 days ago

    Bengaluru, Karnataka, India Pace Automation Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Worked in global service desk role Worked in a corporate environment supporting end users [1000+ ] globallyShould be willing to work in shifts ( rotational / Night shifts).Notice Period: Should be ready to join immediately Himabindu Required Candidate profileHands-on experience in Mac and Windows (80% Mac and 20% windows) & OS, application support [office...

  • Mac Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Pace Automation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Troubleshooting for macOS (Reimaging, crash analysis, log collection) - (MAC -80% & Windows -20%)End-User Support-Expertise in Zero Touch Provisioning and remote support tools (Zoom, etc.)Candidate Must have an experience with JAMF and Intune

  • MAC Architect

    14 hours ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key skills:Mac/JAMF Expert, with Bash Scripting, application knowledge and JAMF administration.Exp Req: 4 to 6 years of experience.Job Locations : New Delhi, Chennai, Hyderabad, Kolkata, Mumbai & bangaloreDetailed Roles and responsibilities:JAMF Administration: Manage and administer JAMF Pro infrastructure, including servers, policies, configurations, and...

  • MAC Architect

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Key skills: Mac/JAMF Expert, with Bash Scripting, application knowledge and JAMF administration.Exp Req: 4 to 6 years of experience.Job Locations : New Delhi, Chennai, Hyderabad, Kolkata, Mumbai & bangaloreDetailed Roles and responsibilities:JAMF Administration: Manage and administer JAMF Pro infrastructure, including servers, policies, configurations, and...

  • NTT Data-Helpdesk Associate-MAc Support

    2 days ago

    Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    NTT Data -Hiring for MAC support - Bangalore LocationRequirements:Helpdesk Sr. Associate at Grade-5 position in Service DeskMust be a Graduate. B. Tech/B.E or any other technical degree preferredGood communication skills with minimum 1 year of international calling experienceGood comprehension & writing skills.Must possess excellent customer handling...

  • IT & HTML Professional – Sutra, Bengaluru

    13 hours ago

    Bengaluru, Karnataka, India Sutra... Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionSutra is a hybrid communications agency that combines traditional advertising, digital innovation, media, and production expertise. With over 50 employees, Sutra prides itself on integrating creative strategies with strong consulting and technology implementation capabilities. Our specialists collaborate to help clients maximize...

  • C&S Infrastructure Security Engineer – Windows server OS and Mac OS

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Sonata Software Full time

    Mandatory SkillsWindows OS, serverExperience6 to 8 YearsLocationBengaluruJob DescriptionMinimum experience of 6 years in engineering & operations of security & compliance of Windows Server OS and Mac OS environmentHands-on experience in analysing, testing and implementing security-related configurations such as OS security policies in Windows servers and Mac...

  • Technical Support Specialist

    4 days ago

    Bengaluru, Karnataka, India People Prime Worldwide Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Client:Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through...

  • DFIR Professional

    6 days ago

    Bengaluru, Karnataka, India Sampoorna Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DFIR - J48417Mandatory Skills: Cyber forensics, Memory analysis, Memory Forensics, Incident response, Digital Forensics, Strong communication skill (verbal and written), Working knowledge of Forensics tools including (but not limited to) FTK, Encase, Autopsy, Magnet Axiom, volatility, wireshark, Threat intelligence feeds, Cyber threat landscape and APT...

  • Desktop Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Aionex Outsourcing Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Provide first-level support for IT issues related to laptops, desktops, printers, and peripherals.Support the setup, configuration, and maintenance of Windows and Mac systems.Monitor system performance, patch updates, and antivirus compliance.