Mac Support Engineer/Servicedesk Mac support

Troubleshooting for macOS (Reimaging, crash analysis, log collection) - (MAC -80% & Windows -20%)End-User Support-Expertise in Zero Touch Provisioning and remote support tools (Zoom, etc.)Candidate Must have an experience with JAMF and Intune

Level-L2+L3Ticket Management:Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM PortalCategorize and prioritize tickets appropriatelyAssign tickets to correct assignment groups and perform First Time Resolution (FTR)Timely follow-ups on pending tickets in the ITSM tool bucketUpdate tickets with resolution remarks and proper...

Key skills:Mac/JAMF Expert, with Bash Scripting, application knowledge and JAMF administration.Exp Req: 4 to 6 years of experience.Job Locations : New Delhi, Chennai, Hyderabad, Kolkata, Mumbai & bangaloreDetailed Roles and responsibilities:JAMF Administration: Manage and administer JAMF Pro infrastructure, including servers, policies, configurations, and...

Key skills: Mac/JAMF Expert, with Bash Scripting, application knowledge and JAMF administration.Exp Req: 4 to 6 years of experience.Job Locations : New Delhi, Chennai, Hyderabad, Kolkata, Mumbai & bangaloreDetailed Roles and responsibilities:JAMF Administration: Manage and administer JAMF Pro infrastructure, including servers, policies, configurations, and...

Mandatory SkillsWindows OS, serverExperience6 to 8 YearsLocationBengaluruJob DescriptionMinimum experience of 6 years in engineering & operations of security & compliance of Windows Server OS and Mac OS environmentHands-on experience in analysing, testing and implementing security-related configurations such as OS security policies in Windows servers and Mac...

NTT Data -Hiring for MAC support - Bangalore LocationRequirements:Helpdesk Sr. Associate at Grade-5 position in Service DeskMust be a Graduate. B. Tech/B.E or any other technical degree preferredGood communication skills with minimum 1 year of international calling experienceGood comprehension & writing skills.Must possess excellent customer handling...

About UsAt SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats.From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive...

Level 2 Engineer - IT SupportBangalore (WFO- 5 days office, CV Raman Nagar)Interview: F2F is mandatory in CV Raman Nagar Informatica officeNote: We are not looking service desk candidates here, we are looking for those who are well versed with Mac Support.Role Overview: The Level 2 Engineer will handle escalated technical issues and provide in-depth support...

CANDIDATE PROFILE & CRITICAL EXPOSURE / EXPERIENCE DEEMED ESSENTIALSkillsPrimary escalation point for customer concerns and issues, resolving them promptly to maintain customer satisfaction and trust.Conducting monthly/quarterly service review meetings with customers, providing insights into service performance, discussing improvement opportunities, and...

About Client:Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through...