IT Support Manager

1 week ago

Bengaluru, Karnataka, India HGS Full time

CANDIDATE PROFILE & CRITICAL EXPOSURE / EXPERIENCE DEEMED ESSENTIAL

Skills

  • Primary escalation point for customer concerns and issues, resolving them promptly to maintain customer satisfaction and trust.
  • Conducting monthly/quarterly service review meetings with customers, providing insights into service performance, discussing improvement opportunities, and fostering transparent communication; preparing monthly/quarterly managed services reports, highlighting key achievements.
  • Required functional experience of handling Installation, Implementation Maintenance and troubleshooting, server administration, Vendor Management backup and disaster recovery POS software. Operations, ensuring uninterrupted operations.
  • Collaborate with IT teams to support business operations and projects.
  • Maintain documentation and update system records.
  • Respond to client requests based on contractual conditions
  • Follow established ITIL processes for managing incidents, tasks and requests for changes
  • Ensure the development and update of procedures and operational documentation
  • Implement solutions, modifications, installations and maintenance tasks when required
  • Perform any other tasks as requested by the management team
  • New development and implementation of business continuity plans and disaster recovery protocols for the organization, which included conducting IT audits.
  • Maintaining relationships with technology vendors and service providers (includes negotiating contracts reviewing performance, making recommendations for vendor selection or changes etc.
  • Managing the IT budget allocating resources for projects an operational need.

  • Balancing the allocation of funds to support current operations, ongoing maintenance and strategic initiatives.

  • Evaluating costs and seeking opportunities to optimize spending (ongoing task)

  • Setting and monitoring Service Level Agreements (SLAs) for IT support to ensure timely response and issue resolution and maintain high service availability.
  • Oversaw the
    IT Asset Management (ITAM)
    and Computer Replacement program to ensure appropriatereplacement cycles Establishes a project plan that includes a schedule, budget, and communications plan withtasks and resources.
  • Meeting and improving established service delivery
    SLA's

JOB - ROLE & RESPONSIBILITIES

Role, Duties and Responsibilities

Mac Device Management:

  • Administer and support Mac devices within the Intune framework, ensuring compatibility and efficient management.
  • Configure and deploy software packages, updates, and security policies specific to Mac environments.
  • Monitor and manage device compliance, encryption, and endpoint protection for Mac devices.
  • Technical Support and Troubleshooting:
  • Provide L2 support for complex technical issues related to Intune and Mac devices, ensuring timely resolution.
  • Collaborate with cross-functional teams to diagnose and resolve system issues.
  • Stay up to date with the latest Intune and MacOS updates, ensuring systems are patched and secure.
  • Documentation and Training:
  • Maintain comprehensive documentation for all processes, scripts, and configurations.
  • Provide training and guidance to L1 and L2 support teams on Intune and Mac device management.
  • Contribute to the development of best practices and standard operating procedures.

  • IT Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Apex It Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Title : Senior Engineer IT Support Department : IT Infrastructure Reports To : IT Manager / IT Head Location : Bangalore Shifts : Flexibility to work in 24x5 shifts as per Rota Work Type : Full-time | Onsite Role Summary : The Senior Engineer IT Support is responsible for end-user computing, coordination with service providers for network and...

  • Operations Support Supervisor

    1 week ago

    Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsible for scheduling repairs, managing dental equipment compliance, handling service requests, maintaining asset records, coordinating with vendors, managing inventory, and ensuring timely issue resolution and training support. Required Candidate profileMS Excel, Data Entry, Ticket Management

  • Application Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Wissenpro It Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Call Raveen at or email your resume to to apply.Call Shikha at or email your resume to to apply.Interested candidates can apply for any of the three roles below and send their updated resumes via email. Please mention clearly in your email which role you are applying for.1. Travel and Expense Service EngineerJD: Manage, configure, and provide support for...

  • Senior AWS L2 Support Engineer with Project Management Experience

    7 days ago

    Bengaluru, Karnataka, India Lean IT Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Location: BangaloreRole SummeryWe are seeking a highly motivated and skilled AWS L2 Support Engineer who can seamlessly transition between providing expert technical support and managing key infrastructure projects. This hybrid role is crucial for ensuring the stability and performance of our AWS environment while also driving forward strategic initiatives....

  • Production Support Specialist- L2

    1 week ago

    Bengaluru, Karnataka, India Wissenpro It Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Call Shikha at or email your resume to to apply.Call Raveena at or email your resume to to apply.Role:Production Support Specialist (L2)Responsibilities:Provide L2 support and escalation management for SDLC and Distributed Scheduling tools. Troubleshoot issues related to code compilation, builds, pipelines, software distribution, secure filetransfer, and...

  • Technical Support Engineer L2

    1 week ago

    Bengaluru, Karnataka, India Total IT Global Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Total IT Global , a leading IT Infrastructure services provider is hiring, please find below the Job description as well as the company's details for your reference.ABOUT US:-At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of...

  • Control M Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking foran Junior Integration Support for one of our clients in Singapore. Your job scope is as follows:ResponsibilitiesAlert Monitoring and Event Monitoring;Alert to ticket creating and ticket dispatching (management);Responsible for timely escalation of tickets to an appropriate level;Deliver Productivity improvement and Incident / Event...

  • Senior Support Engineer- L3

    1 week ago

    Bengaluru, Karnataka, India Wissenpro It Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Call Shikha at or email your resume to to apply.Call Raveena at or email your resume to to apply.ABO Senior L3 Dev SupportLocation: BengaluruExperience: 9+ yearsKey Requirement:Strong Java coding and debugging skills;scripting and SQL experience preferredCore Skills: Proficiency in Java; knowledge of C/C++ is a plus Experience with SQL and RDBMS (Sybase...

  • Senior L2 Support Engineer – Cloud

    1 week ago

    Bengaluru, Karnataka, India Lean IT Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: Senior L2 Support Engineer – Cloud & Server InfrastructureLocation:Bangalore | Experience:8–10YearsWe're looking for anL2 Support Engineerwith strong experience inAWS (EC2, RDS, IAM, VPC, S3, CloudWatch, Control Tower)andWindows/Linux server administration.What You'll Do:L2 support for AWS cloud & multi-OS environments .Troubleshoot &...

  • FIS Quantum/Echos Production Support Service Engineer

    1 week ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role Overview:We are seeking an experiencedFIS Quantum/Echos Production Support Service Engineerto provide end-to-end support for our treasury management systems, ensuring smooth technical operations, governance, and compliance in line with business needs.Key Responsibilities:Financial Systems SupportProvide complete support for FIS Quantum and Echos...