
IT Support Analyst
3 weeks ago
Description
We are seeking an IT Support Analyst to join our team in India. The ideal candidate will have 2-3 years of experience in providing technical support, ensuring smooth IT operations and assisting users with their technical needs.
Responsibilities
- Provide technical support to end-users via phone, email, or chat.
- Troubleshoot hardware and software issues effectively and efficiently.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Document and track issues using ticketing systems and ensure timely resolution.
- Collaborate with team members and other departments to enhance service delivery.
Skills and Qualifications
- 2-3 years of experience in IT support or related field.
- Proficient in Windows and Mac OS environments.
- Familiarity with common software applications (MS Office, antivirus software, etc.).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and a customer-oriented attitude.
- Strong communication skills, both verbal and written.
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