Banking Trainer
24 hours ago
Responsibilities and JD:
- Candidate only from Banking process can apply atleast of 2 years experience in Banking process
- Candidate should know Hindi and English
- To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
- Ensuring Improvement of Quality Scores of Employees
- Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
- To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest
- Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon.
- Utilize the Web based training at the center
- Coordinate for the logistics requirement forth training at the respective center.
- Responsible for the certification of the new hire trainings at the respective center
- Responsible to increase training through put for the respective batch.
- Responsible for calibrating & shadowing of Trainees on a regular basis.
- Responsible for the MIS for the aligned process
- Responsible for the training deliverables) for the aligned process only
- Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc.
Key Deliverables
- Attrition training throughput.
- Cost reduction of training.
- Improve quality scores of employees.
Education
- Any Graduate
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