Kyc Training Coordinator + Trainer

**ABOUT TIDE**:
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over **1 million small businesses** across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

**ABOUT THE ROLE**:
As Trainer and Training Coordinator you will take part in:
**Training Coordination**:

- Assist in scheduling and organizing training sessions.
- Coordinate logistics, including room setup, equipment, and materials.
- Maintain and update training calendars and notify participants of upcoming sessions.

**Materials Management**:

- Support the creation and organization of training materials, such as handouts, presentations, interactive training materials via our LMS platform and guides, making them as interactive as possible.
- Ensure that all training resources are up-to-date and accessible to trainers and participants.
- Assist in managing digital content and learning management systems (LMS).

**Training Delivery**:

- Conduct workshops, individual and group training sessions both virtually and face to face - focusing on keeping these as engaging as possible

**Participant Support**:

- Act as the point of contact for training participants, addressing questions or concerns before, during, and after training.
- Track attendance, collect feedback, and assist with training evaluations.
- Ensure participants receive all necessary documentation and certifications related to their training.

**Administrative Support**:

- Assist in compiling training reports and tracking training progress.
- Maintain accurate records of training materials, attendance, and certification statuses.
- Provide general administrative support to the training team, including filing, correspondence, and other tasks as needed.

**Logistical Support**:

- Organize and manage resources for training events, ensuring smooth operations.
- Set up and manage virtual training platforms and ensure a seamless experience for both trainers and participants.
- Handle the procurement of any materials or supplies necessary for training events.

**Continuous Improvement**:

- Gather feedback from trainers and participants to suggest improvements in training processes and materials.
- Help identify opportunities for process optimization and support the development of more efficient training practices.

**WHAT WE ARE LOOKING FOR**:
The **Training Coordinator** and **trainer**plays a crucial role in supporting the planning, coordination, and logistics of training programs, as well as the delivery. This role ensures that all training initiatives run smoothly, effectively, and efficiently. The Training Coordinator will assist with the preparation of training materials, manage schedules, provide administrative support, and ensure that trainers have the resources needed to facilitate sessions.
- Strong organizational and time-management skills and the ability to manage multiple tasks and deadlines.
- Ability to work effectively under pressure in a fast-paced environment.
- Customer-service oriented with the ability to interact with diverse groups of people.
- Problem-solving mindset, with the ability to anticipate and address potential challenges.
- Team player with the ability to collaborate effectively across various departments.
- Previous experience in training coordination, administration, or support roles is a plus.
- Proficiency in Google Workspace and familiarity with learning management systems (LMS).
- Excellent communication and interpersonal skills.
- Attention to detail.

**WHAT YOU WILL GET IN RETURN**:

- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Sabbatical Leave

**TIDE IS A PLACE FOR EVERYONE**:
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum o