Hyd - BPO - Trainer (Banking Inbound Process)
1 week ago
Profile: Trainer (Banking Inbound Process)
Sector: BPO
Location: Pocharam, Hyderabad (Work from Office only)
Transportation: 2-way Cab Pickup Drop Facility
Experience: Min. 1 yr. on paper experience as Trainer
Education: Graduation (any stream)
Salary: Up to 4.5 lacs CTC + Incentives
Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off
Description:
· Administering Employee Training Programs; Evaluating Training Programs Effectiveness
· Conduct classroom training / team huddles basis the call monitoring sessions
· Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
· Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance
· Would be responsible for Training Throughput - Percentage of people hitting the floor after meeting the effectiveness criteria
· Would be responsible for Training Effectiveness days performance) -measured by the percentage of trainees achieving the Quality/CSAT/Productivity. Track associate's performance after training to ensure effectiveness of training
· Monthly Product Knowledge Assessment on floor
· Coordination for refresher training bases TNI's; Refresher training with efficacy mapping
· Participate in calibration session within the team and with Quality / Operations when required
· Provide feedback to associates on positives, areas of opportunity and other observations based on audits
· Developing action plans and report out the improvement process in the weekly/monthly business reviews
· Analyse the Audit data, Survey data, prepare & implement action plans
· Providing inputs to operations on individual capability for better team capability management
· Generating reports on Daily, Weekly & Monthly basis
· Analyse the coaching/training needs of the associates and support them in delivery
-
Hyderabad, Telangana, India Yugn Full timeProfile: Team Leader (Banking Inbound Process) Sector: BPO Location: Pocharam, Hyderabad (Work from Office only) Transportation: 2-way Cab Pickup Drop Facility Experience: Min. 1 yr. on paper experience as TL Education: Graduation (any stream) Salary: Up to 3.6 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week...
-
Process Trainer
2 weeks ago
Hyderabad, Telangana, India JobMate Full time ₹ 4,00,000 - ₹ 4,20,000 per yearWe are looking for an experienced Process Trainer with a strong BPO background to train and develop teams for our Banking Voice Process. The ideal candidate should have excellent communication skills, process knowledge, and the ability to deliver effective training sessions.Key Responsibilities:Conduct New Hire Training (NHT) for banking voice...
-
BPO Trainer
3 days ago
Hyderabad, Telangana, India Thinqor Solutions Full timeJob Description: BPO Process Trainer – General InsurancePositionTitle: Process Trainer – General InsuranceDepartment: Training & Quality / OperationsLocation: Begumpet(Hyderabad)Employment Type: Full-timeRole OverviewThe Process Trainer will be responsible for delivering high-quality training for new hires and existing team members in the General...
-
International Voice Process @hyd
3 days ago
Hyderabad, Telangana, India Shining Stars Institution & travels Full timeHello Jobseekers,We are hiring for International Process for Hyderabad Location for Hitech city need a candidate who has excellent fluency in English.1. Profile: International Customer Support Executive5 days workingRotational ShiftsBoth side cabsSalary Upto 4.5lpa(30% hike on your last drawn)*Any Graduate with minimum 1 year international experience into...
-
VNA Trainer
1 day ago
Hyderabad, Telangana, India jobmate Full timeWe are looking for a skilled VNA Trainer to conduct Voice & Accent training for our Domestic BPO team. The ideal candidate should have strong communication skills, the ability to train entry-level and experienced agents, and a good understanding of customer service standards in the BPO industry.Key Responsibilities:Conduct Voice & Accent (VNA) training for...
-
Voice & Accent Trainer (BPO — Voice & Chat)
1 week ago
Hyderabad, Telangana, India ChowdhuryX Organization LLC Full timeVoice & Accent Trainer (BPO — Voice & Chat)About the CompanyChowdhuryX a fast-growing startup BPO focused on delivering high-quality voice and chat support to US clients. We pride ourselves on strong client relationships, fast onboarding, and high-performance teams. This role requires extra dedication, flexibility, and a hands-on approach.Role SummaryWe...
-
BPO telecaller
1 week ago
Hyderabad, Telangana, India Branding Experts Full timeWe're Hiring — BPO (International Voice/Non Voice Process)Location: Manikonda, HyderabadWork Mode: Work From OfficeWe are looking for dynamic and customer-focused professionals for our International Voice Process role.Key Responsibilities:Handle inbound and outbound customer calls with clarity, confidence, and professionalismUnderstand customer queries and...
-
Voice and Accent Trainer
1 day ago
Hyderabad, Telangana, India JobMate Full timeWe are looking for a skilled VNA Trainer to conduct Voice & Accent training for our Domestic BPO team. The ideal candidate should have strong communication skills, the ability to train entry-level and experienced agents, and a good understanding of customer service standards in the BPO industry.Key Responsibilities:Conduct Voice & Accent (VNA) training for...
-
BPO - Customer Support - Hindi & English
24 hours ago
Hyderabad, Telangana, India Connectrz Full timeJob Overview:We are looking for dynamic and customer-oriented individuals to join our Banking Customer Service team. The role involves assisting customers through voice (calls) and non-voice (emails, chat, or tickets) channels to resolve their banking-related queries efficiently and professionally.Key Responsibilities:Handle inbound and outbound customer...
-
Hyderabad, Telangana, India Step In Placements Full timeWe have huge openings for international voice /chat, banking for BPO& Banking sectors for Hyd LocationFor chat process: we required any international chat experience or internation voice experience also considerable Salary is 24k take home to 27k take home Excellent communication required for this in English- Work Location is Hitech city- consider for...