Voice and Accent Trainer
2 days ago
We are looking for a skilled VNA Trainer to conduct Voice & Accent training for our Domestic BPO team. The ideal candidate should have strong communication skills, the ability to train entry-level and experienced agents, and a good understanding of customer service standards in the BPO industry.
Key Responsibilities:
- Conduct Voice & Accent (VNA) training for new hires and existing employees.
- Improve agents' pronunciation, clarity, tone, and communication etiquette.
- Identify speech, grammar, and communication gaps and provide corrective coaching.
- Prepare training materials, assessments, and feedback reports.
- Work closely with operations and quality teams to ensure training effectiveness.
- Track trainee performance and ensure readiness for floor deployment.
Requirements:
- 2–4 years of experience as a VNA/Communication Trainer in a BPO environment.
- Strong verbal communication and interpersonal skills.
- Ability to train large batches and handle role-plays, assessments, and mock calls.
- Experience in Domestic BPO training processes is preferred.
Job Type: Full-time
Pay: ₹600, ₹650,000.00 per year
Benefits:
- Provident Fund
Work Location: In person
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