Voice and Accent Communication Coach

3 days ago

Hyderabad, Telangana, India Cognizant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for an experienced Voice and Accent (V&A) Communication Coach to join our Language & Communication Excellence team in Hyderabad.

This is an individual contributor role responsible for coaching employees to enhance their spoken English, pronunciation, fluency, and communication effectiveness in client-facing and operational environments.

Roles and Responsibilities

  • Conduct Voice & Accent, Business Communication, and Soft Skills training for new hires and tenured associates.
  • Deliver customized communication sessions through classroom, virtual, and one-on-one coaching.
  • Evaluate participants spoken communication, pronunciation, clarity and grammar.
  • Collaborate with operations and quality teams to identify communication gaps and design targeted interventions.
  • Conduct mock calls, role-plays, and calibration sessions to enhance real-world communication effectiveness.
  • Maintain accurate training data, improvement reports, and performance metrics.
  • Continuously update training content and stay current with global communication and linguistic trends.

Qualifications & Skills

  • Bachelors degree
  • 3 to 8 years of experience as a Voice & Accent / Communication Coach / Language Trainer in a BPO or corporate environment
  • Excellent understanding of English pronunciation, intonation, and cross-cultural communication
  • Strong facilitation, feedback delivery, and interpersonal skills
  • Certifications such as Train the Trainer preferred
  • Proficiency in MS Office tools and virtual training platforms

Work Setup

Work Mode: Work from Office

Location: Cognizant Hyderabad

Shift: Day Shift

Reporting To: Training Manager

Mandatory Key Skill

  • Voice and Accent Training
  • Communication Coach
  • Pronunciation / Accent Neutralization
  • Business Communication Skills
  • Feedback and Coaching
  • Language and Culture Training
  • Facilitation and Delivery
  • Learning and Development (L&D)
  • Speech Clarity and Fluency Coaching
  • Training Needs Analysis (TNA)

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