Voice Coach

3 days ago

Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities The Voice Coach will be responsible for developing and delivering comprehensive coaching programs for our customer service and retention associates. This role will primarily focus on refining verbal communication, active listening, empathy, persuasion, and conflict resolution skills to improve customer satisfaction, reduce churn, and drive up-selling/cross-selling opportunities. The ideal candidate will be passionate about coaching, possess a deep understanding of customer service best practices within an ISP environment, and have a proven track record of improving team performance

  • 1+ years of experience as a Voice Coach, Sales Coach, or Trainer within a call center environment, preferably in the telecommunications or ISP industry.
  • Demonstrable expertise in soft skills coaching, including active listening, empathy, verbal communication, and conflict resolution.
  • Proven ability to improve retention rates and sales performance through coaching.
  • Strong understanding of customer service and sales methodologies.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to analyze performance data and translate insights into actionable coaching plans.
  • Proficiency in using call monitoring software and CRM systems.
  • Strong organizational skills and ability to manage multiple priorities.

Design and implement coaching sessions focused on enhancing verbal communication clarity, tone, pace, and active listening.

Provide individualized and group coaching on empathy, rapport building, de-escalation techniques, and positive language use.

Develop training materials and exercises to improve associate confidence and professionalism.

  • Retention Strategies:

Coach associates on identifying and addressing customer concerns effectively to prevent churn.

Train on effective objection handling, value proposition articulation, and offering compelling solutions to retain customers.

Monitor and analyze call recordings to identify areas for improvement in retention conversations.

  • Sales Effectiveness:

Guide associates on identifying sales opportunities within service and retention interactions.

Provide coaching on consultative selling techniques, product knowledge application, and closing skills.

Develop and deliver workshops on up-selling and cross-selling strategies for relevant products and services.

  • Performance Monitoring & Feedback:

Conduct regular call monitoring and quality assurance assessments

Preferred candidate profile :Immediate joiners /30 days

  • Voice and Accent Communication Coach

    3 days ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced Voice and Accent (V&A) Communication Coach to join our Language & Communication Excellence team in Hyderabad.This is an individual contributor role responsible for coaching employees to enhance their spoken English, pronunciation, fluency, and communication effectiveness in client-facing and operational environments.Roles...

  • Sr Voice coach/Communication Trainer

    1 day ago

    Hyderabad, Telangana, India Tech Mahindra Full time ₹ 5,40,000 - ₹ 14,40,000 per year

    Roles and responsibilities:Conduct Transactional audits as per control plan to meet targeted accuracy and timelinessProvide Feedback and suggestions for improvementPublish Dashboards at defined intervalsPublish compliance dashboards as per planFlexibility and Availability for any ad-hoc business requirementEnsure Confidentiality, Availability and Integrity...

  • Sr Voice coach/Communication Trainer

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Tech Mahindra Full time

    Roles and responsibilities:Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and...

  • Quality Analyst, International Voice Process

    22 hours ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities:Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followedComplete Quality Assurance and coaching session reports on a weekly basisAttend and participate in meetings with supervisors and managers to review monitoring listsAttend and participate in partner and internal calibration meetingsResearch escalated...

  • AM/TL - Voice Quality - Bangalore - GO/JC/860/2025

    2 weeks ago

    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Job DescriptionJob Summary:We are looking for a dedicated and experiencedAM/Team Leader � Voice Qualityto oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with at least 5 years of relevant experience. This role...

  • Voice Operations Engineer-MTS/SMTS/LMTS/PMTS

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • Assistant Customer Service Manager Inbound voice

    2 weeks ago

    Hyderabad, Telangana, India Policybazaar Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Assistant Manager – Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a...

  • US Healthcare Voice Process

    1 week ago

    Hyderabad, Telangana, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Firstsource - Nanakramguda Hyderabad.Work from Office5 days workingRotational Shift1 way cab facilitiesBTech/B.E - Fresher are not eligibleJob Responsibilities:Assist Medicare-eligible individuals telephonically in the following ways:Helping interested parties understand features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan...

  • Team Leader

    5 days ago

    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Overview:We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.Key Responsibilities:Lead a team of 20+ agents in an international voice support environment. Monitor and manage...

  • Hiring Carnatic Vocal Music Teachers

    1 week ago

    Hyderabad, Telangana, India Vyjayanthi Music Conservatory Music Academy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionFounded in 1996, Vyjayanthi Music Conservatory is dedicated to cultivating musical talent and passion. Located in Dilshuknagar, P & T Colony, Hyderabad, the conservatory offers comprehensive music education programs catering to students of all levels. Our mission is to inspire and empower students to achieve their full musical potential....