US Healthcare Voice Process

1 day ago

Hyderabad, Telangana, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Firstsource - Nanakramguda Hyderabad.
  • Work from Office
  • 5 days working
  • Rotational Shift
  • 1 way cab facilities
  • BTech/B.E - Fresher are not eligible

Job Responsibilities:

Assist Medicare-eligible individuals telephonically in the following ways:

  • Helping interested parties understand features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan (PDP), Medicare approved discount drug card programs, and other related programs.
  • Willingness to learn in a classroom setting and the ability to take direction via on[1]the-job training, coaching and development with the end result of understanding and articulating multiple Medicare products and benefits.
  • Ability to adhere to set schedule including specific set breaks and lunch/meals times
  • Responding to inquiries related to benefits, eligibility, customer material requests, physician look-up, authorization, explanation of benefits (EOB), caller information, status checks, and other related information.
  • Make outbound calls and transfers as per the Standard Operating Procedures (SOPs).
  • Work on special projects and/or non-phone work to complete as directed.
  • Processing non phone functions which may include research of payment, billing, account balance questions, responding to emails, written correspondence, order processing, and account maintenance as needed

Expectations:

  • Through inbound calls, resolve member and/or provider issues accurately and systematically, using sound business judgment, and taking appropriate action until completed to customer satisfaction.
  • Utilize various computer systems to find member, provider, and plan information.
  • Update, process, or perform other necessary action within such systems to fulfill customer request.
  • Recognize and comply with performance standards for work quality, work efficiency, attendance, and schedule adherence.
  • Be polite, courteous, patient, empathetic, and sincere in voice tone and words selected.
  • Establish rapport and be positive.
  • Express information clearly and with confidence

Note : Kindly mention HR name as Nawaz khan on top of your CV at the time of walk in Interview.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses

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