International Voice Process- US Healthcare

17 hours ago

Hyderabad, Telangana, India Arya Medical Billing Services Full time ₹ 4,50,000 - ₹ 5,50,000 per year

** We're Hiring at Arya Medical Billing Services**

**Position:** Process Associate US Healthcare (International Voice Process)

**Location:** Work from Office – Gachibowli, Hyderabad

**Shift:** Night Shift (5:30 PM to 2:30 AM IST)

**Working Days:** Monday to Friday (5 days working)

**Job Type:** Full-Time

**About the Role:**

Arya Medical Billing Services is hiring **Process Associates** to join our growing **US Healthcare Voice Process** team. In this role, you will handle voice interactions related to US-based healthcare services including patient billing, insurance claims, eligibility verification, and appointment coordination. This is a great opportunity for professionals looking to build a career in the US healthcare outsourcing industry.

**Key Responsibilities:**

* Manage inbound and outbound calls with patients, insurance reps, and healthcare providers.

* Assist with billing queries, claim status, eligibility checks, and pre-authorizations.

* Verify insurance benefits, co-pays, deductibles, and patient responsibilities.

* Maintain accurate patient and insurance records in internal systems.

* Ensure compliance with HIPAA regulations and protect patient confidentiality.

* Collaborate with internal teams to resolve escalations or discrepancies.

* Meet daily/weekly KPIs including call quality, FCR, and customer satisfaction.

* Accurately document all interactions in CRM/EMR systems.

**Requirements:**

* Excellent verbal communication in English (neutral or US accent preferred).

* 1–3 years of experience in US healthcare voice process preferred.

* Willingness to work in US time zone (night shift).

**Preferred Skills:**

* HIPAA knowledge and compliance awareness.

* Experience in medical billing, RCM, AR calling, or patient communication.

* Prior US healthcare support or BPO experience.

**Perks & Benefits:**

* Competitive salary based on experience.

* Night shift allowance.

* Career growth in the US healthcare industry.

* Monday to Friday work schedule (Weekends Off).

**Interested? Apply Now**

Send your updated CV to:

For more details contact: ** **

**Join Arya Medical Billing Services and grow your career in the US healthcare domain**

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