Tender Support

3 days ago

Ahmedabad, Gujarat, India Marvel Infocomm Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Description of Tender Support Executive

Job Title: Support Executive

Location: [Ahmedabad, Gujrat]

Job Type: Full-time

Experience : Freshers & 1+ Years In The Support

Address: Marvel Infocomm Pvt. Ltd.

302, Shoppers Plaza 4,

Opposite BSNL Telephone Exchange,

C.G. Road, Ahmedabad – 380009,

Gujarat, India

Email :

Contact :

Salary: Upto 30K

A Support Executive in e procurement service providers is responsible for providing assistance and support to customers who are using the e-procurement platform. Their primary role is to address and resolve customer inquiries, complaints or issues related to the platform in a timely and efficient manner.

Responsibilities:

· Responding to customer inquiries and technical issues via phone, email, or other communication channels related to the e-procurement platform

· Ability to understand the customer requirement related To Tender Submission

· The customer profile should be set according to the tender in the portal

· Finding the suitable tender according to the need of the customer and submit them on the portal

· Providing support and assistance to customers to resolve their issues or problems

· Providing feedback to management to help improve products, services and customer support processes

· Maintaining a positive and professional attitude towards customers at all times

· Keeping up to date with changes in the e-procurement platform and related industry trends

Requirements:

  • Excellent communication skills, both written and verbal
  • Strong technical skills, including familiarity with e-procurement software and tools
  • Ability to remain calm and patient when dealing with challenging customers or situations
  • Knowledge On Gem
  • Strong problem-solving skills and ability to think on your feet
  • Customer service experience preferred, but not required
  • Basic computer skills and ability to learn new software quickly
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Ability to work independently and as part of a team

Overall, a Support Executive in e-procurement service providers plays a crucial role in maintaining a positive customer experience and ensuring customer satisfaction with the e-procurement platform. The role requires strong communication skills, technical abilities, and a customer-centric attitude.

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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