Customer Support Representative
2 weeks ago
Department
Customer Experience and Collection Capability
Job posted on
Oct 26, 2025
Employee Type
Onroll
Experience range (Years)
0 - 1 year
About AgroStar:
AgroStar is India's foremost Agri-tech company with a mission of #HelpingFarmersWin. Shardul and Sitanshu started AgroStar with a vision to solve two of the biggest problems in Indian agriculture - Lack of guidance for scientific/sustainable farming & limited access to great quality farm inputs.
Today, AgroStar Group provides full-stack solutions to millions of farmers across 9 Indian states via an Omni channel approach. Along the journey, we have built India's largest agronomy advisory center powdered by 400+ agri graduates, a highly engaged digital farmer network with over 7 million users and the highest-rated agri app, and a retail network of 7300+ stores. These technology-enabled channels help farmers produce better and achieve higher price realizations by providing appropriate advice, timely input delivery, and output market linkages.
In March 2022, AgroStar forayed into the output space by acquiring INI farms. With this acquisition, AgroStar Group is Helping Farmers Win with better price realization across 10+ crops by exporting high-quality F&V under the brand name 'Kimaye' to 25+ countries across the globe. With 1500+ employees, AgroStar group believes in a culture of ownership and high growth and has been a recipient of multiple Best Startups to Work awards. You can deep dive into our culture here.
With massive synergies across the value chain to unlock, we are excited about our next exponential growth phase while being more mission-focused than ever
The Role: As a Customer Service Representative, you will:
- Connect with Sathi Partners over calls.
- Manage payment collection/recovery from retailers.
- Coordinate with the field sales team for payment status updates.
- Handle complaints from Sathi Partners regarding onboarding, transformation, orders, deliveries, missing or damaged products, and product performance.
- Manage return orders from retailers.
Payment collection/Recovery:
Calling to the Saathi Partners for Payment. If Partner is not getting connected then connect with Field officers (SM/TM/CM) to get an update on the payment status
Complaint:
Handling partner's concerns, including onboarding, transformation, order-related complaints, delivery-related complaints, missing or damaged complaints, and product performance-related complaints.
Returns:
Normally, when the season ends and material is still left unsold at Partners then they request for return of the leftover material. Partners can raise Return requests via Saathi App (self), by asking the Field Officer (Saathi App) and connecting with the B2B Sales Team and B2B CX team.
Qualifications we look for:
- Graduate BSc Agriculture/Non-agriculture both works
- Internship experience or fresher
- Should relocate to Pune, Maharashtra
- Excellent communication skills
- Fluent in Telugu and Kannada
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