Key Account Manager

Key Account Manager Responsibilities.

Profile Summary

KAM job will be to identify, plan, and manage proactive, consultative opportunities/pursuits and operations regularly in the identified Enterprise accounts.

This will involve entering into a new Line of Business (LoB) and / or pursuing consultative,

business of existing opportunities leading to an enhanced perception, increased profitable business and a trusted advisor for Siemens in the client organization.

KAM primary focus is to be the single point interface for managing and growing the Account globally.

The primary responsibilities include

Client Relationship ManagementManaging relationships across the hierarchy in the client organization.

These are the folks directly involved with Siemens engagement and the account manager will be responsible for addressing their queries / complaints / concerns.

Business Developmentdriving revenues within the assigned account

KRAs include Revenue, Profit, Acquisition, Sales-Pipeline, Receivables, CSAT (Customer satisfaction results)

Client delivery assuranceAssuring the client of Siemens commitment and driving the delivery process by working collaboratively with the Delivery Managers

and other business units. Coordinate and consolidate the effort of the all arms of the organization for the account

Taking Go-to-market Siemens solutions with the account

Account Planning, Governance, and timely collection of receivables

Account ProfitabilityWorking with delivery managers to ensure profitability at sale is adhered

Additional Responsibilities

Handling Central Technical Support team

Handling management responsibilities including Project Management and /or Account Management, coordination for weekly project review meeting.

Resolve long pending AR cases

Address customer queries on-day today basis

Interaction with multiple level employees from customer side from Technician to VP level

Coordination for POC/Demo

Preparation of Proposal for new solutions as per customer requirement

Presentation to Key stakeholders on various new solutions as per their requirement

Vendor coordination - Major OEM Partners on regular basis

Proposal/Offer submission as per requirement

Rate contract agreement finalization

Payment Terms negotiation with vendors

Technical solution proposal evaluation as per customer requirements

Payment terms negotiation with customers

Coordinate with key partners on regular basis to keep control

Keeping track of received PO's

Order booking and delivery coordination with regional team

Maintaining central database of customer install base

Coordinate with Global locations and participate in Teams meetings

Coordination for uniformity in deployment

Additional Information

Behavioral & Leadership Competencies

Strong Business acumenPre-empts business risks by resolving potential issues & managing trade-offs to drive sustainable business benefits

Result OrientationHigh Result and Process Orientation. Sets high targets for once area & pushes self & others for results. Ability to take tough decisions and implements them even against obstacles.

Customer Centric approach for both Internal & external customers. Incorporates customer feedback into decision making and making improvements

Future OrientationManages uncertainty, risk & complexity with courage & responsibility. Strategic and long term thinking ability

Leading My SelfDevelops resilience by managing own personal resources with care. High Learning ability and pro-active.

Leading OthersComfortably delegates tasks & decisions, empowers team members & gives them constructive feedback.

CooperationGood in building relations and network across the organization.

CommunicationGood communication, analytical and inter-personal skills. Good listener, team player and change agent

KnowledgeTechnical knowledge about Enterprise physical security systems, Fire Alarm, BMS, HVAC, Digitial IOT solutions and IBMS solutions will be mandatorily required.

This role is based in Location, where youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.