Key Account Manager

Company:
Trailytics Global Services

Location:
Gurugram (Onsite)

Experience:
3–5 Years

Join:
Immediate

About Trailytics:

Trailytics Global Services is a fast-growing analytics and consulting company helping businesses make data-driven decisions through powerful dashboards and actionable insights. We work with leading eCommerce and digital brands across industries to unlock the full potential of their data.

About the Role:

We are seeking a highly driven
Key Account Manager
with a strong understanding of
Quick Commerce (Q-Commerce)
and
Online Marketplaces
to manage strategic accounts, drive revenue growth, and strengthen partnerships with top e-commerce platforms. This role will require expertise in marketplace dynamics, SKU performance tracking, visibility & stock optimization, and actionable insights to enhance brand presence online.

Key Responsibilities:

• Account Management & Growth
• Build and maintain strong relationships with key marketplace and Q-commerce partners.
• Own end-to-end account strategy for major platforms (Blinkit, Zepto, Instamart, BigBasket, Amazon, Flipkart).
• Identify growth opportunities and drive sales by recommending and executing promotions, listings, and campaigns.
• Marketplace & Quick Commerce Expertise
• Monitor marketplace trends, platform policies, and competitor activity.
• Ensure accurate product listings, content, and visibility across platforms.
• Optimize SKU assortment, pricing, and stock allocation for Q-commerce efficiency.
• Analytics & Reporting
• Track SKU-level performance, sales, stock-outs, and platform-specific metrics.
• Provide actionable insights to improve conversion, sales velocity, and availability.
• Generate dashboards and regular reports for internal leadership to inform strategic decisions.
• Collaboration & Cross-Functional Alignment
• Collaborate with Marketing, Supply Chain, and Finance teams to implement promotional strategies.
• Partner with internal data teams to analyze sales trends, market share, and SKU performance.
• Act as the primary point of contact for all operational and commercial issues with marketplace partners.
• Business Planning & Forecasting
• Drive monthly, quarterly, and annual business plans for key accounts.
• Forecast sales, inventory requirements, and promotional ROI.
• Support long-term strategic planning to scale marketplace operations.

Qualifications & Skills:

• Bachelor's degree in Business, Commerce, Marketing, or related field (MBA preferred).
• 3-5 years experience
  in Key Account Management, e-commerce, or Quick Commerce operations.
• Strong understanding of
  marketplace dynamics
  , Q-commerce logistics, and digital retail analytics.
• Proven track record in driving revenue growth, managing key accounts, and delivering operational excellence.
• Analytical mindset with proficiency in Excel, SQL, or BI tools (Power BI/Tableau) to track performance.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Key Competencies:

• Strategic thinking with data-driven decision-making.
• Customer-centric and relationship management skills.
• Problem-solving aptitude and ability to optimize complex operations.
• Marketplace and Q-commerce trend awareness.
• High ownership and accountability for results.

Why Join Us:

• Opportunity to work with leading FMCG brands in the digital commerce space.
• Exposure to cutting-edge Q-commerce and marketplace operations.
• Collaborative work environment with strong growth and learning opportunities.
• Direct impact on revenue growth and market share in the fast-growing e-commerce segment.

Interested Candidates can share their resume to