Team Lead

1 day ago

Mumbai Central Mumbai Maharashtra, India Studio Concave Insights LLP Full time ₹ 3,60,000 - ₹ 4,80,000 per year

About Concave Insights

Concave Insights is a modern consumer research company helping India's top brands decode real consumer behaviour. We use digital-first research, automation, and data storytelling to deliver actionable insights for clients like Blinkit, ITC, Myntra, Kotak Life, and Aditya Birla Group.

Role Overview -

We are seeking a highly capable and results-oriented Call Center Team Leader to oversee and guide a team of call center agents in achieving performance excellence. The ideal candidate should have minimum of 3 years of professional experience and possess strong leadership qualities, advanced analytical abilities in Microsoft Excel, and the capability to manage client interactions with professionalism and efficiency.

Key Responsibilities:

  • Lead and motivate a team of call center agents to achieve performance goals.
  • Monitor daily operations and ensure service quality standards are met.
  • Use advanced Excel tools (Pivot Tables, VLOOKUP, dashboards) for reporting and analysis.
  • Provide coaching, feedback, and performance evaluations to enhance team productivity.
  • Handle escalated client and customer queries promptly and effectively.
  • Maintain strong client relationships and ensure high service satisfaction.

Job Types: Full-time, Contractual / Temporary

Contract length: 3 - 6 months

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

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