Hiring Call Quality Analyst

Seeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven

About the Role:We are looking for a detail-oriented and analytical Call Quality Analyst to evaluate and improve the performance of our counselling and sales teams. The role involves monitoring calls, identifying areas for improvement, and ensuring that every interaction aligns with company standards and delivers an excellent customer experience.Key...

Job Title: Quality AnalystExperience: 35 YearsLocation: Okhla phase 1, New DelhiDepartment: MarketingEmployment Type: Full-TimeRole Overview;The Quality Analyst will be responsible for monitoring, auditing, and evaluating customerinteractions (calls, emails, and other channels) to ensure compliance with quality standardsand provide actionable insights to...

Exp in Quality and Insurance(any exp in Insurance will do)Quality Auditing•Adaptable and flexible•Agility for quick learning •Ability - work well in a team shweta Required Candidate profileQuality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Exp -3.5 yrs -SMEFor AM - 9...

Quality Auditing•Adaptable and flexible•Agility for quick learning•Written and verbal communication•Collaboration and interpersonal skills•Ability to work well in a team shweta Required Candidate profileQuality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Exp -3.5...

About the Role:We are looking for a Call Quality Analyst to evaluate customer and sales calls, identify gaps, and ensure high standards of communication and customer experience. The role involves auditing calls, preparing quality reports, and providing feedback to enhance team performance.Key Responsibilities:Listen to and audit inbound & outbound calls...

Job Title: Quality Analyst (Call Audit – Sales & Customer Support)Location: Noida Sector 16 (Onsite Role)Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality...

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure adherence to quality standards, policies, and procedures. The role focuses on identifying training needs, improving customer experience, and maintaining consistent service excellence across all customer interactions.Key Responsibilities:Monitor...

Experience: 2 - 6 YearsPreferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater NoidaEducation: Any Graduate - Any Specialization, PG - Any PG CourseOther Certification: For QA-English - No certification requiredNo of openings: 4Industry Type: BPORole: Quality AnalystShift: US ShiftsRole OverviewWe are seeking a full-time, on-site Quality Analyst...

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to company policies, compliance, and quality standards. The role involves identifying areas of improvement, providing actionable feedback, and driving customer experience excellence.Key Responsibilities:Monitor live...