CRM Lead- Senior Manager

10 hours ago

Pune, Maharashtra, India Godrej Properties Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview:

We are looking for a CRM Site Lead to manage and enhance customer relationships at our Mamurdi project site. The role involves ensuring high customer satisfaction, handling escalations, coordinating with internal teams, and driving post-sales customer service initiatives.

Key Responsibilities:

  • Lead the site CRM team and serve as the primary contact for customers.
  • Manage customer queries, complaints, and escalations effectively.
  • Coordinate with internal teams for timely resolution of issues.
  • Ensure smooth handover of units and manage possession process.
  • Maintain CRM data and generate periodic reports.
  • Drive customer engagement activities at the site.

Requirements:

  • Graduate with 10-15 years of experience in CRM / Customer Service, preferably in real estate.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to work independently at the site location.

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