Project Manager- CRM

2 weeks ago

Pune, Maharashtra, India Mantras2Success Full time

Description:

Experience- 8-10 Years as a Project Manager

CRM experience- At Least 5 Years

Location - Pune, Ahmedabad, Gandhinagar ( 5 days Work from Office)

Salary Budget - Up to 27.0 LPA

Job Summary:

We are seeking a highly experienced and results-driven Project Manager with over 10 years of experience in managing end-to-end technology and digital transformation initiatives, including at least 5 years of direct experience with CRM platforms . The ideal candidate will lead complex CRM implementation or enhancement projects, drive cross-functional collaboration, and ensure on-time, within-budget delivery aligned to business goals.

Key Responsibilities:

  • Lead full lifecycle project management for CRM initiatives — including planning, execution, monitoring, and closure — across multiple functional teams.
  • Manage CRM product implementations, customizations, upgrades, and integrations with enterprise systems (e.g., ERP, marketing automation, support systems like ServiceNow).
  • Collaborate with business stakeholders, product owners, and technical teams to define project scope, success criteria, timelines, and budgets.
  • Drive requirements gathering and documentation of business processes, functional/technical specs, and user stories aligned with CRM capabilities.
  • Identify and mitigate risks, manage project dependencies, and proactively resolve project issues.
  • Lead cross-functional teams including developers, QA, business analysts, and third-party vendors.
  • Ensure adherence to agile or hybrid delivery methodologies , governance standards, and best practices.
  • Monitor key performance indicators (KPIs), project health metrics, and prepare executive-level reports and dashboards.
  • Champion CRM product roadmap alignment and advocate for continuous improvement and scalability.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field.
  • 10+ years of total experience in project management, with 5+ years of hands-on CRM product experience (Salesforce, Microsoft Dynamics CRM etc.).
  • Proven success in leading CRM transformation, migration, or large-scale implementation projects .
  • Strong understanding of CRM functionalities like Sales, Service, Marketing, Customer Data, and Analytics.
  • Experience with integration technologies (APIs, middleware), data governance, and change management practices.
  • Project Management certifications preferred (PMP, PRINCE2, or Agile Certified Practitioner).
  • Proficient in using tools like JIRA, Confluence, or ServiceNow .
  • Excellent communication, stakeholder management, and leadership skills.

Preferred Skills:

  • Familiarity with Customer Experience (CX) strategy and omnichannel CRM design.
  • Understanding of data-driven CRM strategies including personalization, segmentation, and automation.

  • Project Manager- CRM

    3 weeks ago

    Pune, Maharashtra, India Mantras2Success Full time

    Description:Experience- 8-10 Years as a Project ManagerCRM experience- At Least 5 YearsLocation - Pune, Ahmedabad, Gandhinagar ( 5 days Work from Office)Salary Budget - Up to 27.0 LPAJob Summary:We are seeking a highly experienced and results-driven Project Manager with over 10 years of experience in managing end-to-end technology and digital transformation...

  • Project Manager- CRM

    2 weeks ago

    Pune, Maharashtra, India Mantras2Success Full time

    Description: Experience- 8-10 Years as a Project Manager CRM experience- At Least 5 Years Location - Pune, Ahmedabad, Gandhinagar ( 5 days Work from Office) Salary Budget - Up to 27.0 LPA Job Summary: We are seeking a highly experienced and results-driven Project Manager with over 10 years of experience in managing end-to-end technology and digital...

  • Project Manager- CRM

    13 hours ago

    Pune, Maharashtra, India Mantras2success Consultants Full time

    Job DescriptionKey Responsibilities:- Lead full lifecycle project managementfor CRM initiatives including planning, execution, monitoring, and closure across multiple functional teams.- Manage CRM product implementations, customizations, upgrades, and integrations with enterprise systems (e.g., ERP, marketing automation, support systems like ServiceNow).-...

  • Senior Project Manager for CRM Initiatives

    11 hours ago

    Pune, Maharashtra, India beBeecrm Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionAs a seasoned project manager, you will be responsible for leading full lifecycle project management for CRM initiatives including planning, execution, monitoring, and closure across multiple functional teams. This involves managing CRM product implementations, customizations, upgrades, and integrations with enterprise systems.You will...

  • Project Manager

    3 days ago

    Pune, Maharashtra, India Project Concepts Full time

    Company DescriptionProject Concepts is a leading force in workspace Design & Build, driven by a dynamic team of interior architects. Their commitment to innovation and excellence aims to redefine how we perceive and utilize work environments. With a focus on crafting designs that maximize the potential of every workplace, Project Concepts creates spaces that...

  • Project Manager

    17 hours ago

    Pune, Maharashtra, India Project Concepts Full time

    Company Description Project Concepts is a leading force in workspace Design & Build, driven by a dynamic team of interior architects. Their commitment to innovation and excellence aims to redefine how we perceive and utilize work environments. With a focus on crafting designs that maximize the potential of every workplace, Project Concepts creates spaces...

  • Senior CRM Project Director

    24 minutes ago

    Pune, Maharashtra, India beBeeProject Full time ₹ 18,00,000 - ₹ 25,00,000

    Project Manager- CRM Job Summary: We are seeking a highly experienced professional to lead our CRM initiatives from planning to closure. The successful candidate will have a strong background in project management and CRM product experience.Key Responsibilities:Lead full lifecycle project management for CRM initiatives, including planning, execution,...

  • Senior CRM Manager

    18 hours ago

    Pune, Maharashtra, India beBeeCustomerRelationshipManagement Full time ₹ 15,00,000 - ₹ 18,00,000

    Job DescriptionWe are seeking a seasoned professional to lead our Customer Relationship Management (CRM) initiatives. The ideal candidate will have a proven track record of enhancing customer engagement, retention, and loyalty through effective CRM strategies.The successful candidate will be responsible for developing and executing the CRM strategy, leading...

  • Senior Enterprise CRM Strategist

    1 week ago

    Pune, Maharashtra, India beBeeCRM Full time

    Job DescriptionWe are seeking a seasoned professional to lead our enterprise CRM strategy. As a Senior Enterprise CRM Strategist, you will be responsible for developing and implementing CRM solutions that drive business growth and customer satisfaction.Main Responsibilities:Develop and implement comprehensive CRM strategies aligned with business...

  • CRM Developer

    3 weeks ago

    Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full time

    Role Description :We are seeking a skilled CRM Developer with strong expertise in Dynamics 365.The ideal candidate will be responsible for designing, developing, and implementing solutions that enhance our CRM platform.This role requires a professional with hands-on experience in Power Apps, Power Automate, and Visual Studio, and a deep understanding of...