Senior CRM Project Director

6 days ago

Pune, Maharashtra, India beBeeProject Full time ₹ 18,00,000 - ₹ 25,00,000

Project Manager- CRM Job Summary: We are seeking a highly experienced professional to lead our CRM initiatives from planning to closure. The successful candidate will have a strong background in project management and CRM product experience.

Key Responsibilities:

  • Lead full lifecycle project management for CRM initiatives, including planning, execution, monitoring, and closure across multiple functional teams.
  • Manage CRM product implementations, customizations, upgrades, and integrations with enterprise systems.
  • Collaborate with business stakeholders, product owners, and technical teams to define project scope, success criteria, timelines, and governance standards.
  • Drive requirements gathering and documentation of business processes, functional/technical specs, and user stories aligned with CRM capabilities.
  • Identify and mitigate risks, manage project dependencies, and proactively resolve project issues.
  • Lead cross-functional teams, including developers, QA, business analysts, and third-party vendors.
  • Ensure adherence to agile or hybrid delivery methodologies and best practices.
  • Monitor key performance indicators (KPIs), project health metrics, and prepare executive-level reports and dashboards.

Requirements:

  • Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field.
  • 10+ years of total experience in project management, with 5+ years of hands-on CRM product experience.
  • Proven success in leading CRM transformation, migration, or large-scale implementation projects.
  • Strong understanding of CRM functionalities like Sales, Service, Marketing, Customer Data, and Analytics.
  • Experience with integration technologies (APIs, middleware), data governance, and change management practices.
  • Project Management certifications preferred (PMP, PRINCE2, or Agile Certified Practitioner).
  • Proficient in using tools like JIRA, Confluence, or ServiceNow.

Preferred Skills:

  • Familiarity with Customer Experience (CX) strategy and omnichannel CRM design.
  • Understanding of data-driven CRM strategies including personalization, segmentation, and automation.

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