Project Manager- CRM

3 weeks ago

Pune, Maharashtra, India Mantras2Success Full time

Description:

Experience- 8-10 Years as a Project Manager

CRM experience- At Least 5 Years

Location - Pune, Ahmedabad, Gandhinagar ( 5 days Work from Office)

Salary Budget - Up to 27.0 LPA

Job Summary:

We are seeking a highly experienced and results-driven Project Manager with over 10 years of experience in managing end-to-end technology and digital transformation initiatives, including at least 5 years of direct experience with CRM platforms. The ideal candidate will lead complex CRM implementation or enhancement projects, drive cross-functional collaboration, and ensure on-time, within-budget delivery aligned to business goals.

Key Responsibilities:

  • Lead full lifecycle project management for CRM initiatives — including planning, execution, monitoring, and closure — across multiple functional teams.
  • Manage CRM product implementations, customizations, upgrades, and integrations with enterprise systems (e.g., ERP, marketing automation, support systems like ServiceNow).
  • Collaborate with business stakeholders, product owners, and technical teams to define project scope, success criteria, timelines, and budgets.
  • Drive requirements gathering and documentation of business processes, functional/technical specs, and user stories aligned with CRM capabilities.
  • Identify and mitigate risks, manage project dependencies, and proactively resolve project issues.
  • Lead cross-functional teams including developers, QA, business analysts, and third-party vendors.
  • Ensure adherence to agile or hybrid delivery methodologies, governance standards, and best practices.
  • Monitor key performance indicators (KPIs), project health metrics, and prepare executive-level reports and dashboards.
  • Champion CRM product roadmap alignment and advocate for continuous improvement and scalability.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field.
  • 10+ years of total experience in project management, with 5+ years of hands-on CRM product experience (Salesforce, Microsoft Dynamics CRM etc.).
  • Proven success in leading CRM transformation, migration, or large-scale implementation projects.
  • Strong understanding of CRM functionalities like Sales, Service, Marketing, Customer Data, and Analytics.
  • Experience with integration technologies (APIs, middleware), data governance, and change management practices.
  • Project Management certifications preferred (PMP, PRINCE2, or Agile Certified Practitioner).
  • Proficient in using tools like JIRA, Confluence, or ServiceNow.
  • Excellent communication, stakeholder management, and leadership skills.

Preferred Skills:

  • Familiarity with Customer Experience (CX) strategy and omnichannel CRM design.
  • Understanding of data-driven CRM strategies including personalization, segmentation, and automation.

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