Operations Manager, VP

Job Title: Operations Manager

Corporate Title: Vice President

Location: Bangalore, India

Role Description

• The role is part of the  Global Cash, Surveillance & Messaging Operations .

• Deutsche Bank has its Operations & Technology Centers in India across Mumbai , Bangalore , Pune & Jaipur

• Cash Operations processes at  India  NOC (Near & Offshore Centers)  has presence at Bangalore and Jaipur , which is lead by Director (Head :Global Cash Operations – India NOC).

• The Vice President (VP) of the Cash Ops, will be primarily responsible for leading the Service Delivery for Cash Operations reporting to Director (Global Cash Operations – India NOC)

• The VP ( Global Cash Operations) is  responsible managing multiple teams  across locations providing services to all regions on 24x 6 basis.

• Own the end to end process by ensuring controls are enhanced, risks are mitigated to achieve zero error delivery and process is automated as much as possible.

• Candidate  is expected to have a has a strong understanding of the evolving industry trends  in Payments products and processes

• Proven track record of managing high performance Operations teams & transforming processes through automation , deployment of RPA , AI etc will be an added advantage

• The candidate is expected to have strong understanding of Cash Operations including strong knowledge of Global messaging & Embargo, SWIFT Standards, Cheque Processing, Payments processing, Investigations and Funds Release activities.

The candidate is completely responsible for the delivery of processes managed including delivery on

• Service Delivery

• Risk & control

• Transformation

• People Management

• Cost Optimization

• Regulatory compliance

• Relationship Management (Regions & Branches )

Proven track record of steering change and continuous improvement is critical to this role

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

• Best in class leave policy.

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Understand and apply Global Cash Ops strategies and objectives  on  key aspects of Service Delivery , Cost , Risk & control , Transformation & efficiency /Process Improvement , People , Regulatory compliance to own Operations unit

• Deliver on the global Transformation initiatives ( eg Operational engineers , Tech 4 ops ,Deployment of emerging technologies like RPA /AI/Bots )

• Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue

• Conduct regular operational performance reviews

• Effectively manage risk and  adherence to the risk & control framework in line with Regulatory requirements / Internal policies /Audit standards

• Responsible for managing complete and correct processing of transactions in a timely manner (including performing all relevant controls)

• Develop strong engagement with Regions/Branch Served and all internal stakeholders

• Ensure all Group Policies requirements are adhered

• Manage teams performing various processes within Cash Operations.

• Resource /Headcount Management for the Area/Region served.

• Liaise with stakeholders and Vendor Management team for various aspects relating to Service delivery of the team

• Ensure Quality awareness within the team

• Manage transitions on time to time basis

• Service Delivery Governance Framework through performance reviews like SDM, ORB etc

• Role involves managing a team of ~ 100 employees involving AVPs ,Associates and Analysts /Sr Analysts

• Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture

• Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution

• High performance culture which is integrated with Banks Values and Beliefs

• Acts as a role model for employees

• Driving culture of  Strong Performance Management

Your skills and experience

• Candidate should have a minimum of 12-15 years of business experience in Banking / Cash Operations and working knowledge of various banking products like Cash, Cash Management Services/ System,  with a proven track record for managing multiple teams, processes, functions and driving change.

• Strong communication skills essential for interacting at all levels across business disciplines, regions and  branches .

• Energetic and capable of multi-tasking in a fast-paced environment.

• Proven track record of managing service delivery for a function / large team  ( ~100 Employees ) including AVPs /Managers  

• Sound Knowledge on SWIFT Features, Product & Services,  FX processes /Cross Border Remittances

• Good understanding of Regulatory & Compliance,  Risk & Control framework govering Payments & Operational Risk Management

• Sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release

• Effective Stakeholder management Skills, Service Delivery Experience, Delegation.  Decision making and leadership skills.

• Strong problem solving skills/ability to hold clear and concise conversations with internal and external business partners.

• Expertise to manage service delivery across multiple locations

• Strong analytical skills, detail orientated, service commitment and solid people management skills

• Ability to multitask and manage multiple Deliverables / Projects

• Ability to lead Change and effectively create Business Proposals / Senior management reviews /presentations and communications to clients internally and externally.

• Transitions framework & delivery to Vendor governance requirements in a Offshore environment

• Proven track record of driving transformation initiatives involving Deployment of  RPA /AI / BOTs

• Must be prepared to work in a shift in line with regions supported

How we'll support you

• Training and development to help you excel in your career.

• Coaching and support from experts in your team.

• A culture of continuous learning to aid progression.

• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.