Operations Manager
8 hours ago
Job Description
Operations Head
Department
- Operations
Reporting to
- Hub Head
Key Responsibilities
- Drive customer experience metrics across Franchise and SOB properties through a team of Service Specialists
- Ensure new property onboarding meets quality standards and brand guidelines
- Ensure timely go-live of properties on the platform, with zero exceptions or delays, maintaining
- operational readiness
- Own and reduce Net Stuck and Check-In related issues across the network, via swift resolution and root cause fixes
- Drive ratings and reviews across OTAs and Google My Business (GMB)
- Ensure regular audits to maintain quality, hygiene, and policy compliance
- Coach and support front office operations to enhance guest experience and property profitability
People Responsibilities - Yes
Key Performance Indicators
- Customer experience ratings,
- Operational efficiency
- Net Stuck
Factors Influencing Hiring Decision Experience
- 710 years of overall experience, including 2–3 years in a team leadership role
- Strong operational and process management skills, preferably in hospitality or service industries
- Proven ability to lead cross-functional teams and manage field operations at scale
- Excellent problem-solving and analytical skills with a focus on root cause resolution
- Familiarity with quality audits, SOP implementation, and guest experience metrics
- Strong communication and stakeholder management skills.
Behavioural Skills
- Team Player
- Communication Skills
- Energetic
Stake Holder Interaction/ManagementInternal Revenue Head/Hub Head, Supply Team, TR Team, Central Teams External Property Owners, Real Estate Brokers
Interested candidates can apply by sharing the following details: Updated CV/Resume
- Current CTC
- Notice Period
- Current Location
Please share your details at [ ] or reply to this message.
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