Operations Manager

8 hours ago


Jaipur, Rajasthan, India OYO Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description

Operations Head

Department

  • Operations

Reporting to

  • Hub Head

Key Responsibilities

  • Drive customer experience metrics across Franchise and SOB properties through a team of Service Specialists
  • Ensure new property onboarding meets quality standards and brand guidelines
  • Ensure timely go-live of properties on the platform, with zero exceptions or delays, maintaining
  • operational readiness
  • Own and reduce Net Stuck and Check-In related issues across the network, via swift resolution and root cause fixes
  • Drive ratings and reviews across OTAs and Google My Business (GMB)
  • Ensure regular audits to maintain quality, hygiene, and policy compliance
  • Coach and support front office operations to enhance guest experience and property profitability

People Responsibilities - Yes

Key Performance Indicators

  • Customer experience ratings,
  • Operational efficiency
  • Net Stuck

Factors Influencing Hiring Decision Experience

  • 710 years of overall experience, including 2–3 years in a team leadership role
  • Strong operational and process management skills, preferably in hospitality or service industries
  • Proven ability to lead cross-functional teams and manage field operations at scale
  • Excellent problem-solving and analytical skills with a focus on root cause resolution
  • Familiarity with quality audits, SOP implementation, and guest experience metrics
  • Strong communication and stakeholder management skills.

Behavioural Skills

  • Team Player
  • Communication Skills
  • Energetic

Stake Holder Interaction/ManagementInternal Revenue Head/Hub Head, Supply Team, TR Team, Central Teams External Property Owners, Real Estate Brokers

Interested candidates can apply by sharing the following details: Updated CV/Resume

  1. Current CTC
  2. Notice Period
  3. Current Location

Please share your details at [ ] or reply to this message.


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