Service Relationship Manager

2 weeks ago

Jaipur, Rajasthan, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Service Relationship Manager NR-RETAIL NR-Service - Non Branch Banking

Job Role:


• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.


• This skill will also do sales with assigned customer based mapped to them.


• Measure of outcomes – NPS, Service Level, Service Quality and Sales.


• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.


• Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.


• Complete the logs specified by the process (End-of-day target).


• Adherence to Information Security norms & quality process norms.


• To be aware of and comply with any updates about the process.


• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Responsibilities

Job Role:


• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.


• This skill will also do sales with assigned customer based mapped to them.


• Measure of outcomes – NPS, Service Level, Service Quality and Sales.


• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.


• Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.


• Complete the logs specified by the process (End-of-day target).


• Adherence to Information Security norms & quality process norms.


• To be aware of and comply with any updates about the process.


• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Experience LevelMid Level

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