Data Analyst

18 hours ago


Gandhinagar, Gujarat, India Etech Global Services Full time

Job Title:

Data Analyst - Contact Center Analytics

Location:
Gandhinagar, Gujarat

Job Mode:
On-site/ Remote

Shift Timing:

6:30 PM IST - 3:30 AM IST (Flexible for US clients)

Experience:
3+ Years

Benefits:
Food allowance, Night shift allowance (as per the process), Cab/ Petrol allowance, Health insurance, and many more...

Role Overview :

We are seeking a Data Analyst with strong hands-on skills in 
Tableau

SQL
, and 
Azure Synapse
to support analytics for 
contact center operations (BFCC)
. The role involves day-to-day ad hoc analysis, dashboard development, data extraction, and direct interaction with US stakeholders.

Key Responsibilities:

● Develop and maintain 
Tableau dashboards
and scheduled reports.

● Perform 
ad hoc analyses
to support operational and business needs.

● Write and optimize 
SQL queries
to extract data from Azure Synapse / Azure SQL.

● Analyze contact center KPIs (AHT, ASA, CSAT, FCR, etc.) and provide insights.

● Work directly with US clients to gather requirements and present findings.

● Ensure data accuracy, documentation, and dashboard usability.

● Support internal teams with Tableau training when required.

Required Skills:

● 3+ years total experience in Data Analysis.

● Minimum 2 years of hands-on 
Tableau
experience (dashboard building, publishing).

● Strong 
SQL
skills and experience with 
Azure Synapse
or Azure SQL databases.

● Mandatory experience in 
contact center analytics / call center domain
.

● Good communication skills for direct client interaction.

● Flexibility to work in US-aligned shifts (starting 6:30 PM IST).

Good to Have Skills:

● Understanding of ETL/data pipelines.

● Experience with advanced analytics (Python/R) is a plus.


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