Data Analyst
18 hours ago
Job Title:
Data Analyst - Contact Center Analytics
Location:
Gandhinagar, Gujarat
Job Mode:
On-site/ Remote
Shift Timing:
6:30 PM IST - 3:30 AM IST (Flexible for US clients)
Experience:
3+ Years
Benefits:
Food allowance, Night shift allowance (as per the process), Cab/ Petrol allowance, Health insurance, and many more...
Role Overview :
We are seeking a Data Analyst with strong hands-on skills in
Tableau
,
SQL
, and
Azure Synapse
to support analytics for
contact center operations (BFCC)
. The role involves day-to-day ad hoc analysis, dashboard development, data extraction, and direct interaction with US stakeholders.
Key Responsibilities:
● Develop and maintain
Tableau dashboards
and scheduled reports.
● Perform
ad hoc analyses
to support operational and business needs.
● Write and optimize
SQL queries
to extract data from Azure Synapse / Azure SQL.
● Analyze contact center KPIs (AHT, ASA, CSAT, FCR, etc.) and provide insights.
● Work directly with US clients to gather requirements and present findings.
● Ensure data accuracy, documentation, and dashboard usability.
● Support internal teams with Tableau training when required.
Required Skills:
● 3+ years total experience in Data Analysis.
● Minimum 2 years of hands-on
Tableau
experience (dashboard building, publishing).
● Strong
SQL
skills and experience with
Azure Synapse
or Azure SQL databases.
● Mandatory experience in
contact center analytics / call center domain
.
● Good communication skills for direct client interaction.
● Flexibility to work in US-aligned shifts (starting 6:30 PM IST).
Good to Have Skills:
● Understanding of ETL/data pipelines.
● Experience with advanced analytics (Python/R) is a plus.
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