
Reporting Analyst
2 days ago
Work From Office
What we offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
What You'll Be Doing:
- Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
- Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
- Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
- Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
- Develop comprehensive dashboards to provide insights for stakeholders.
- Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
- Coach team members and leaders to enhance their leadership and technical skills.
- Maintain SOPs and documentation processes, ensuring accuracy and consistency.
What We Expect You To Have:
- 2+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
- Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
- Having knowledge of any BI tools and AI technology.
- Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
- Strong leadership skills with the ability to manage deliverables accurately and on time.
Job Title
:
Reporting Analyst (DA)
Location
:
Gandhinagar
Schedule & Shift
:
4 PM IST to 1 AM IST
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