Reporting Analyst

2 days ago

Gandhinagar, Gujarat, India Etech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

What Youll Be Doing:

  • Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
  • Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
  • Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
  • Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
  • Develop comprehensive dashboards to provide insights for stakeholders.
  • Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
  • Coach team members and leaders to enhance their leadership and technical skills.
  • Maintain SOPs and documentation processes, ensuring accuracy and consistency.

What We Expect You To Have:

  • 2+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
  • Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
  • Having knowledge of any BI tools and AI technology.
  • Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
  • Strong leadership skills with the ability to manage deliverables accurately and on time.

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