Analyst I

4 hours ago

Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title : Analyst I

Department : Etech Insights

Report To : Insights QA Leader

Location: Gandhinagar

The Etech Insights department seeks a Call Center Quality Analyst (QA) to review customer interactions (calls, chats, and emails) and complete quality assessments for designated campaigns to ensure good customer service, and adherence to the policies and procedures per the pre-defined guidelines of the campaign.

The person will work closely with QA Leads as well as Operations/Client contacts to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training. In addition, they will need to capture VOC (voice of the customer) and provide BI (Business Intelligence) inputs. A significant part of this job includes reviewing and completing quality audits for assigned campaigns.

Description:

  • Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards.
  • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level.
  • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions.
  • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations.
  • Assists with routine and ad hoc requests.
  • Supports projects and initiatives within the department.
  • Maintains confidentiality of all reports, files, schedules, databases, and documents; as
  • well as all customer and proprietary information.
  • Sends data and reports to account stakeholders if needed.

Core Competencies/Skill Set:

  • Flexible in working hours is a must
  • Good oral & written English skills and interpersonal communication skills
  • Exceptional listening and analytical skills.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Ability to work independently.
  • Excellent attention to detail.
  • Ability to exercise strict confidentiality in all matters.

Qualification and Experience:

  • Graduate or equivalent.
  • Minimum 1 year work experience; Quality experience is an added advantage.
  • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.

  • Merger & Acquisition Analyst

    2 weeks ago

    Gandhinagar, Gujarat, India I Serve Systems Pvt Ltd Full time ₹ 4,80,000 - ₹ 12,00,000 per year

    Job Title: Merger & Acquisition Analyst (M&A Analyst)Work Location: Gandhinagar, GujaratKey Tasks· Track daily M&A deal announcements and updates in the oil and gas industry via RSS feeds and PDF scanning· Update the M&A database with additional data from company press releases, presentations and periodic financial and operating reports· Analyze and...

  • Assistant Relationship Management

    1 week ago

    Gandhinagar, Gujarat, India Standard Chartered Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job ID: 42875Location: Gandhinagar, INArea of interest: Corporate & Commercial BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 30 Oct 2025Job SummaryThis is an ARM role with key responsibilities around Origination of New Business, Sales support to existing business, with an aim to increase revenueARM provides direct sales support to...

  • Equity Research Analyst – Global Equity Markets

    3 weeks ago

    Gandhinagar, India Unifi Capital Pvt Ltd. Full time

    Unifi Capital Private Limited (UCPL) is a leading portfolio management service provider with an AUM of 2.5 billion headquartered in Chennai, Tamil Nadu and offices across India. Building on a 25-year legacy of continuous focus to deliver exceptional value to clients. Unifi Investment Management LLP (“UIML”) is a ~100% subsidiary of UCPL. UIML is...

  • Analyst, invoicing

    3 days ago

    Gandhinagar, India UnitedLex Full time

    About Us JOB DESCRIPTION United Lex (erstwhile i Runway India Pvt Ltd) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of...

  • [Urgent Search] Equity Research Analyst – Global Equity Markets

    3 weeks ago

    Gandhinagar, India Unifi Capital Pvt Ltd. Full time

    Unifi Capital Private Limited (UCPL) is a leading portfolio management service provider with an AUM of 2.5 billion headquartered in Chennai, Tamil Nadu and offices across India. Building on a 25-year legacy of continuous focus to deliver exceptional value to clients. Unifi Investment Management LLP (“UIML”) is a ~100% subsidiary of UCPL. UIML is...

  • Merger & Acquisition Analyst

    2 weeks ago

    Gandhinagar, GJ, IN I Serve Systems Pvt Ltd Full time

    Job Title Merger Acquisition Analyst M A Analyst Work Location Gandhinagar Gujarat Key Tasks Track daily M A deal announcements and updates in the oil and gas industry via RSS feeds and PDF scanning Update the M A database with additional data from company press releases presentations and periodic financial and operating reports Analyze and interpret deal...

  • Urgent: Assistant Relationship Management

    5 days ago

    Gandhinagar, GJ, IN Standard Chartered Bank Full time

    Job ID 42875 Location Gandhinagar IN Area of interest Corporate Commercial Banking Job type Regular Employee Work style Office Working Opening date 30 Oct 2025 Job Summary This is an ARM role with key responsibilities around Origination of New Business Sales support to existing business with an aim to increase revenue ARM provides direct sales support to the...

  • Assistant Relationship Management

    1 week ago

    Gandhinagar, India Standard Chartered Bank Full time

    This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummaryThis is an ARM role with key responsibilities around Origination of New Business, Sales support to existing business, with an aim to increase revenue...

  • Chief Risk Officer Gift City

    2 weeks ago

    Gandhinagar, Gujarat, India Standard Chartered Full time

    Job Summary Chief Risk Officer Function As Head of the Risk function for GIFT CITY responsible for the overall second line of defence responsibilities related to risk management which involves oversight and challenge of risk management actions of the first line for the entity which includes Building a culture of good conduct in the Risk functions and...

  • Chief Risk Officer Gift City

    3 weeks ago

    Gandhinagar, GJ, IN Standard Chartered Bank Full time

    Job ID 37845 Location Gandhinagar IN Area of interest Governance Risk Management Compliance Job type Regular Employee Work style Office Working Opening date 22 Aug 2025 Job Summary Chief Risk Officer Function As Head of the Risk function for GIFT CITY responsible for the overall second line of defence responsibilities related to risk management which...