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general manager

2 weeks ago

Valsad, India Ilara Hotel and spa Chennai Full time ₹ 80,000 - ₹ 10,00,000 per year

Job Title: General Manager – Operations (Premium Property)

Location: VALSAD, GUJARAT

Role Overview

We are seeking a results-driven and service-oriented General Manager (Operations) to oversee all operational functions of our premium property in Valsad frequented by expatriates, senior corporate executives, and global business leaders. The GM – Operations will ensure seamless service delivery, impeccable guest satisfaction, and operational efficiency while maintaining the property's reputation as the preferred choice for high-profile clientele.

Key Responsibilities1. Operational Excellence

  • Direct and coordinate daily operations across all departments — Front Office, Housekeeping, F&B, Guest Services, Security, and Maintenance.
  • Maintain world-class service standards while optimizing efficiency and cost controls.
  • Develop SOPs tailored to high-profile guests with diverse cultural expectations.

2. Guest Experience Management

  • Ensure every guest interaction is handled with discretion, speed, and personalized attention.
  • Implement VIP handling protocols for expats, business leaders, and long-stay corporate guests.
  • Monitor guest feedback and take proactive steps to enhance satisfaction scores.

3. Coordination & Cross-Departmental Leadership

  • Align operational teams to work in synergy for smooth guest experiences and events.
  • Conduct regular operations reviews and ensure compliance with brand standards.
  • Collaborate with Sales & Marketing teams to support corporate partnerships and special events.

4. Compliance, Safety & Quality

  • Ensure compliance with health, safety, and legal regulations.
  • Maintain security protocols for high-profile guests, including discreet protective measures when needed.
  • Uphold quality control across all touchpoints of the guest journey.

5. Financial & Resource Management

  • Manage budgets, cost controls, and resource allocation for optimal performance.
  • Identify opportunities for operational cost savings without compromising service quality.
  • Monitor occupancy trends and operational KPIs to support revenue growth.

6. Team Leadership

  • Lead, train, and motivate department heads and operational teams.
  • Foster a culture of accountability, excellence, and guest-first mindset.
  • Implement regular training for cultural sensitivity and elite client handling.

Qualifications & Experience

  • Minimum 5 years of senior operations experience in luxury hotels, premium serviced residences, or executive accommodations.
  • Demonstrated ability to manage high-value clientele, including expats and corporate executives.
  • Strong knowledge of corporate hospitality landscape.
  • Proven skills in crisis management, operational planning, and multi-department leadership.
  • Excellent communication, organizational, and leadership skills.

Personal Attributes

  • Hands-on leader with exceptional attention to detail.
  • Calm under pressure, with high emotional intelligence.
  • Strong cultural awareness and ability to adapt to diverse guest profiles.
  • Professional demeanor with impeccable grooming standards.

Job Type: Permanent

Pay: ₹800, ₹1,000,000.00 per year

Work Location: In person