CRM Executive

2 weeks ago


Kalbadevi Mumbai Maharashtra, India Jura Jewels Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: Customer Relationship Manager (CRM) – Jewellery Firm

About the Role:

We are seeking a motivated and customer-oriented Customer Relationship Manager (CRM) to handle customer interactions and support our sales process. The role involves attending customer calls, understanding their requirements, providing necessary details, managing order follow-ups, and ensuring excellent service throughout the customer journey.

Key Responsibilities:

  • Attend customer calls and assist with requirements, queries, and product details.
  • Share quotations, designs, and relevant information via calls, emails, and WhatsApp.
  • Follow up with customers regarding quotations, orders, and payments.
  • Coordinate with sales, production, and logistics teams for timely order updates.
  • Build long-term customer relationships and ensure a high level of satisfaction.
  • Maintain proper documentation and generate reports of customer interactions.

Requirements:

  • 1–3 years of experience in customer service, CRM, or sales coordination (jewellery or luxury products preferred).
  • Strong communication skills in English and Hindi.
  • Proficiency in MS Office, Excel, Email, WhatsApp, and CRM tools.
  • Polite, well-spoken, and customer-centric approach.
  • Ability to multitask and follow up consistently.

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Work Location: In person


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