IT Manager-Retail
1 week ago
Excellent Opening for IT Manager
Years of Experience : 12-14 Years
Location : Kurla West
Role & responsibilities
Key Responsibilities
IT Operations & Support
- Provide end-to-end IT support for Head OAice employees across hardware, software, email, network, and business applications.
- Ensure timely resolution of issues within SLA and coordinate with L1/L2 teams for escalations.
- Deliver priority support to VVIP stakeholders with high confidentiality and proactive service
IT Asset & Procurement Management
- Manage the full lifecycle of IT assetsprocurement, tracking, maintenance, and disposal.
- Maintain accurate asset inventories and compliance with IT policies.
- Finalize hardware specifications, evaluate vendors, negotiate pricing, and ensure cost eAective procurement.
New Store Rollouts (LED, CCTV & Network)
- Lead IT setup for new store openings including LEDs, Active LED screens, CCTV systems, network infrastructure, and POS connectivity. Coordinate with Projects, and Vendors to ensure seamless execution and on-time go-live.
- Perform pre-launch IT readiness checks and validations.
E-Waste & Compliance
- Oversee responsible disposal of obsolete IT hardware in line with government regulations.
- Coordinate with authorized e-waste vendors and manage audit-ready documentation.
Onboarding & Ticket Management
- Ensure IT readiness for new joinerslaptop setup, email, domain access, MFA, etc.
- Conduct IT orientation in partnership with HR.
- Monitor and review hardware-related tickets in Zoho Desk, ensuring timely closure and identifying recurring issues.
AV & Event Support
- Manage AV/VC setup and maintenance for meeting rooms, ensuring high availability and minimal downtime.
- Provide full IT and AV support for external events, exhibitions, board meetings, and oAsite sessionsincluding Wi-Fi, presentations, conferencing, and backup setups.
Interested candidates can send resumes on
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